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1803ICT: IT - Information System for Stakeholders - Fallons Solution - Report Writing Assignment Help
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Task: 1 In this assignment you are required to play the role of a trainee business analyst working on an information system solution for an organisation called Fallons (https://www.fallonsolutions.com.au/ ) that provides a range of home maintenance services to clients in South East Queensland. Fallons offers home maintenance such as airconditioning, plumbing, appliance repair, gas fittings, blocked drains etc. Fallons also supplies and installs new home appliances including airconditioners, hot water systems, ceiling fans and lighting. You work for an IT consultancy firm called Information Systems Wizards and have been called by Fallons to contribute to the quality of their information systems The Brief from Fallons (the Assignment Question) Fallons would like you to analyse an existing human activity system within the organisation’s overall business that suffers from issues and needs improvement (this can be fictitious but must be realistic based on what you know about the service providers in the real world). You are to suggest a new information system for a specific purpose, which can help Fallons, overcome those issues and perform better (the system can be an improved version of an existing system). You then need to come up with recommendations for improving on the identified human activity system so that the organisation can provide a more effective/efficient service or so that the organisation can be more successful. Note: the chosen information systems can do anything you like. It is up to you to do some research around Fallons so that you become familiar with their activity systems and can therefore consider the nature of the information systems that might be used. An overall analysis of the business of Fallons In this part of the assignment, you will analyse the overall business of the organisation by addressing the following requirements:- Provide information about the organisation and locate relevant information about its strategy, how it competes in the market place, and its operations.
- Describe the organisational form of the organisation using Mintzberg’s classification.
- Present the value chain of the organisation using Porter’s Value Chain Model. List and describe the primary and support activities of the organisation.
- Analyse the competitive strategy of the organisation using Porter’s competitive forces model. For each of the five forces, explain if that force is low, medium, or high, and explain why?
- Identify an existing human activity system supporting the organisation which is identified by some stakeholders as being problematic and suffering from issues (problems). Also, list the stakeholders of this human activity system and define their roles.
- Draw a rich picture showing the issues and the concerns of the stakeholders you have identified.
- Draw a process model using the BPMn notation for the process of the existing human activity system you have identified.
- Use the DeLone-McLean Model of Information System Success to describe the areas in which the existing human activity system is not successful.
- Describe measures of success (efficiency, efficacy, and effectiveness) for the existing human activity system identified, and explain using success measures where the HAS falls short.
- Identify a new information system which can clearly add value to the business of the organisation (is it a primary or secondary activity according to Porter’s value model). Also, list the likely stakeholders of this new information system and define their roles.
- Describe the data and information that the new system involves, explain the types of knowledge that the new information system can create, and describe how it can inform decision- making.
- Draw a process model using the BPMn notation for the new information system you have identified.
- Classify the new information system within the organisation as either: front-end, back-end, customer-facing, or supplier-facing; and explain why.
- Describe dimensions of impact of your proposed new information system within the organisation for all stakeholders; identify intended and positive effects (and possible negative effects) and describe the proposed impact of the new system on the organisation, groups, and individuals.
- Describe measures of success (efficiency, efficacy, and effectiveness) for the proposed new information system.
- a) Synthesise the outcome of parts 1, 2 and 3 into a report containing a series of recommendations to the organisation management. You need to devise recommendations as to how it can make use of a new information system in order to provide better service to customers; and to ensure success of the information system by taking steps to avoid system failure.
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