3410ICT & 7101ICT: Social & Professional Issues - Rachel Case Study - IT Assignment Help

Assignment Task:

Scenario 1.1: To Ship or Not to Ship 

Rachel works as a Quality Assurance Engineer at a large electronics company. She is responsible for the final testing of her company’s servers and is part of a team which decides when new products will be shipped to distributors for sale. 

Rachel’s company has a contract with another company which makes the chips which are incorporated into the servers Rachel’s company makes. The business model for this product is to release a new generation server approximately every six months, meaning Rachel has a limited timeframe to conduct her Quality Control tests. 

Because there is such a short amount of time between the release of each next new product, the Quality and Assurance department cannot perform every possible test on the servers to ensure they are defect free. Rachel will not ship a product if there is any possibility that the server could malfunction and cause physical harm to the customer. However, she will ship a product that has a higher likelihood of failure resulting in data loss for the customer, because she knows that if she doesn't, her company's competitor will. 

Is this an ethical way to conduct business? How should she determine when to ship a product with known defects? 

Scenario 1.2: Copyright Concerns 

SDX Alliance is a large company that sells computers, computer components, and software. William is hired as an entry-level software engineer at SDX Alliance. His first project was to assist in writing the code for SDX Alliance’s new hard disc controller. He had previously worked on a similar system interning at a start-up and had written a code which greatly enhanced the performance of their product. William quietly re-uses this same code in the SDX Alliance product and does not think to tell anyone that he has used the code from his last job. His manager is thrilled with the speed improvements this code brings to the product. 

Before the product is released, it must undergo a four-month long quality assurance process review. During the review of the product, it was found the code which William developed had been copyrighted by the start-up he had previously worked for. Even though William had developed the code himself, his previous company still owned the intellectual property rights to it. 

When his manager informed William of the problem, William admits he did not realize he had made a mistake because he was not familiar with copyright laws. William then goes on to explain that the start-up he used to work for is now out of business and is unsure if SDX Alliance would be able to get in contact with the owner of the copyright. If SDX Alliance can’t use William’s code, then it will have to rewrite the entire code of the product, delaying its release by many months. What should they do? 

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