Highlights
Consultation is required when:
Identifying and assessing risks to health and safety
Deciding ways to eliminate or minimise those risks
Deciding on the adequacy of facilities for worker welfare
Proposing changes that may affect the health and safety of workers
Consultation
Consultation is a two-way process between the PCBU and workers where both parties:
Talk to each other about health and safety matters
Listen to each other concerns
Seek and share views and information, and
Consider what the other party says before making decisions. ???????
General principles for effective consultation include the following:
Two-way flow
High self-esteem
Defensiveness creates major barriers to communication
Understanding others
Physical environment
Part of communication is physical
Feelings are sometimes more important than the fact
You cannot ‘win’ an argument???????
Barriers to recognise and overcome in order to use effective communication as a tool for safety improvement include:
Language
Perceptions, prejudice and stereo-typing
Self-image
Status
Time and timing
Environmental factors
Listening
Message complexity
Individual factors and not understanding the need for special consideration
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