7218THS - Manage Tourism and Hospitality Information

Assignment Task

Introduction

• Establish the importance of your topic/research.

• Specify the purpose of your literature review. What do you analyse? E.g. the issue of theories/concepts, complaints behaviours, recovery procedures/framework, impacts, implication, or research method

• Define the field of your research - tourism and hospitality industry

Task Description

Students must develop a problem statement using a minimum of ten research-based journal articles published from 2013 onwards. This task requires you to demonstrate your understanding of the literature on online reviews in hospitality and tourism. You will show your knowledge by analysing and synthesising the information to:

• Determine what has already been written on a topic.

• Establish the significance of the topic.

• Identify the central issues relating to the field.

• Integrate what previous researchers have found out about the topic.

• Evaluate likely solutions that researchers have recommended.

• Identify important issues/areas of understanding still unresolved.

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