7601ICT: Information Systems Foundation - Analysis of the Business of Sheldon College - Business Assessment Answer

Business Assessment Task

Part 1) An overall analysis of the business of Sheldon College 
In this part of the assignment, you will analyse the overall business of the organisation by addressing the following requirements:
a) Provide information about the organisation and locate relevant information about its strategy,
how it competes in the market place, and its operations. Some basic information has been provided in the assignment but you will need to undertake Web research of your own to find this information.
b) Describe the organisational form of the organisation using Mintzberg’s classification. Justify your answer.
c) Drawing the knowledge of the organisation that you have gained through research, and on the framework of Porter’s value chain model, identify and describe the primary and support activities of the organisation. Diagrammatically represent the value chain of the organisation
using Porter’s Value Chain Model.
d) Integrating your knowledge of the organisation, with your understanding of competition as explained by Porter, analyse the competitive strategy of the organisation. Justify the conclusions you reach in your analysis.
Part 2) Analysing an existing human activity system that is problematic:
In this part of the assignment, you will analyse the organisation’s activities and identify aspects of an existing human activity system within the organisation which are potentially problematic and then answer the questions below:
a) Identify an existing human activity system supporting the organisation which is identified by some stakeholders as being problematic and suffering from issues (problems). Also, list the stakeholders of this human activity system and define their roles. Justify your views.
b) Draw a comprehensive rich picture showing the issues and the concerns of the stakeholders you have identified in the problematic activity system.
c) Draw a process model using the BPMn notation for the process of the existing human activity system you have identified.
d) Use the DeLone-McLean Model of Information System Success to describe the areas in which the existing human activity system is not successful.
e) Describe measures of success (efficiency, efficacy, and effectiveness) for the existing human activity system identified, and explain using success measures where the HAS falls short. Validate your explanation.
Part 3) Suggesting a new Information System to support the HAS in part 2:
In this part of the assignment, you will suggest a new information system for a specific purpose which can help the organisation overcome those issues identified in part 2, and perform better. This must be a new or modified information system. Answer the following questions with regards to the new information system:
a) Identify a new information system which can clearly add value to the business of the organisation (is it a primary or secondary activity according to Porter’s value model). Provide a clear justification of how the information system will add value to the business of the organisation. Make sure you also list the likely stakeholders of this new information system and define their roles.
b) Describe the data and information that the new system involves, explain the types of knowledge that the new information system can create, and develop an argument as to how it can inform decision-making.
c) Draw a process model using the BPMn notation for the new information system you have devsied.
d) Classify the new information system within the organisation as either: front-end, back-end, customer-facing, or supplier-facing; and explain why.
e) Consider your proposed information system in terms of the dimensions of impact of your proposed new information system within the organisation for all stakeholders. Discuss the effects of the system and its impact.
f) Discuss how you will evaluate your system making reference to measures of success (efficiency, efficacy, and effectiveness). Consult literature other than the lecture notes in formulating the evaluation. Reference any external literature using APA style.

Part 4) Recommendations and reflection
a) Compose a memo to organisation management that communicates your recommendations for how to make use of the new information system such that system failure is avoided and better service is provided to customers. You may use bullet points to list your recommendations. Consult some academic literature (e.g. peer reviewed journal/conference or text) to expand your knowledge of effective use of information systems, and base some of yourrecommendations on this reading. Remember to reference correctly any literature you use.

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