7806ICT: IT Services Management - Celanese Case - ITSM Solution - Report Writing Assignment Help

Subject Code: 7806ICT

Celanese Case - ITSM Solution - Report Writing Assignment Help

Assignment Task: 7806ICT You are to analyse the Celanese case further and make recommendations to the CIO of Celanese regarding a proposed ITSM solution. Now that you’ve read and are familiar with the case, you know that their IT operations and processes ‘work’ to some extent, but now they need better processes in place and advice to enable Celanese to move forward to become a mature ITIL v3.1 user. Your 1,500-2,000 word report needs to address the following two components: Further analysis & Recommendation on the Celanese case, and  Reflective learning journal (Weeks 6-11). To do: 7806ICT 1. Analysis & Recommendation. Your task is to present a further analysis on the Celanese case. In your report also advise the CIO about some aspects in the case. a) The global operations manager of Celanese sees ITIL as a “great starting point for the next generation of IT integration initiatives”. Do you agree/disagree with the operations manager? Briefly explain your view. How would you begin the journey? b) In 2007 the HP assessment of Celanese IT processes highlighted three key issues (problems) with regard to the reasons underlying the low maturity level. would you make to Celanese to address each of these three problems? In your answer justify your recommendations to each of the problems highlighted in the HP assessment. c) Following the HP assessment, a number of ITIL initiatives were undertaken in 2007-09. Now, undertake a high-level maturity self-assessment for overall IT service management, and a number of more detailed ITIL v3 processes that are outlined in the Celanese case. Use maturity ratings tools to rate and record your assessments. Discuss what the maturity levels mean to the CIO and offer recommendations as to process improvement. From the literature, what evidence is there to support your recommendation? d) Discuss on how a process improvement to a higher level would benefit Celanese management of its IT services. e) Are there any limitations to the ITIL approach to maturity assessment that you should advise the CIO of? f) There can be many challenges/obstacles/risks (some appear in Celanese case and case studies provided to you with Weekly materials, others you can add from your knowledge and understanding of the course, and you can search for relevant documents/literature online) that can be encountered when trying to integrate ITIL within an organisation. If Celanese continues to improve their maturity in ITIL, make further recommendations about how this should be undertaken in order to minimise resistance and maximise the chances of success. Within your discussion provide some suggestions for how these challenges/obstacles/risks can be addressed and backup your answer with reference from the literature. 2. Reflective learning journal - 7806ICT Your genuine, authentic, honest and detailed reflection on your learning, where the focus is on you, and only your learning experiences from Weeks 6 to 11.

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