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92297: Health Systems and Change - Healthcare Services Managers Require Case Study - Essay Writing Assessment Answer
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Internal Code: 1AGAFC
Code: 92297
Health Systems and Change Case Study Assessment Answer
Assignment Task: 92297 Case Study - You are a departmental manager of [X] unit in a [X] hospital. The hospital is interested in using the new ‘Australian Hospital Patient Experience Question Set’ (AHPEQS)* to evaluate and improve services from the patients’ perspective. Your unit has volunteered to take part in this initiative, along with 4 other units in the hospital. The initiative is being trialled for 12 months, and participating units are required to administer the survey to all adult admitted patients as part of their discharge process (or within 1 month of discharge by email). Participating units are also required to: i) meet monthly to discuss survey results, ii) to identify areas where patients’ experiences of care need improvement, and iii) to develop, and implement, action plans for addressing those areas. These meetings are required to be multidisciplinary, with representation from medical, nursing, and allied health services at a minimum. Where possible, the units are encouraged to invite patients to participate in the process – the method is up to you. To support this initiative, the hospital is funding an administrative position for one day a fortnight to support each unit in administering the surveys and collating results. To encourage interdepartmental collaboration and learning, a one-day workshop will be held with all five participating units, near the end of the 12 months, to share their data and experiences in developing and implementing the action plans. Guidance: This assessment requires you to demonstrate your understanding of how you, as a manager, can analyse the challenges involved in managing a change that is to happen, and then how you might lead this change, by persuading stakeholders to be involved in the change. You are asked to submit a short video of you communicating as a leader to a group of stakeholders, and an essay to support what you say in the video. The change initiative is described in the case study posted on UTS Online. Please read the case study and instructions carefully and ask the subject coordinator immediately if there is anything you don’t understand. Based on student performance and feedback in previous sessions, please note the following points to guide you in completing this assessment. Decisions you need to make: The case study posted online is about the introduction of patient experience feedback surveys in your unit. You can decide what unit it is. There are many parts to the change initiative, you can decide to focus on just one part, or the whole thing. The various parts include: giving out the survey, meeting monthly to discuss results, developing action plans as a unit to improve patient experience. As a manager, you will have to persuade many stakeholders to participate in this initiative. You must decide which stakeholders you want to speak to, and about what. For example: to persuade patients to fill in the survey; to persuade the bedside nurses or junior doctors to administer the survey; to persuade a multidisciplinary team to meet to discuss results; to persuade patients to come to those meetings; etc. Actions you will need to take:- Review the literature on patient experience surveys – what are the barriers and enablers reported in the literature when health services have implemented patient experience surveys?
- Review the literature and your subject materials on change management – what models and theories are most appropriate?
- Review the literature and your subject materials on leadership – what leadership approach would be appropriate for your unit, your chosen stakeholders, and for what you are asking them to do?
- Compose an essay linking the three points above together.
- Create a 3-minute video of you, speaking to the stakeholders, that is based on what you have described in the essay. Consider: what are their concerns, what would persuade them to take part, and how can you speak, what can you say, to lead them in this change?
- Remember that the essay and video are about the same thing – the essay shows the work that you did to decide what to say in the video, and how to say it.
- Upload the video to YouTube as an ‘unlisted’ video, and include the URL in the essay that you submit to Turnitin.
- use your skills in finding and applying research literature to support a case for change;
- draw on the change management content learnt in this subject to analyse and identify potential enablers and barriers to this change;
- draw on the leadership and management theories presented in this course to identify and apply an appropriate leadership style, and
- practice communicating the case for change verbally, in a way that is engaging, persuasive and succinct.
- 25% Identifies relevant potential barriers and enablers for change in this context, using research literature, and subject materials on change management and leadership
- 10% Justifies the style of leadership chosen for the video, demonstrating a depth of knowledge of leadership theories.
- 40% Composes a clear argument validating the content of the video through a synthesis of relevant literature on the proposed change, and theories of change management and leadership
- 10% Formulates a clear and logical approach to presenting the information in the essay
- 10% Formulates a clear and logical case for change to the stakeholder group in the video
- 5% Produces correct grammar, spelling, formatting, style and referencing in the essay
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