A Pharmacy Technicians Guide to Effective Communication - Management Assignment Help

Assignment Task:

Task:

You have been asked by your line manager to produce a handbook entitled 'A Pharmacy Technicians Guide to Effective Communication'. Your line manager has provided a structure with some guidance for you to follow: 
• Front cover • Content page 
• Chapter 1: The Purpose of communication within Pharmacy You should produce a written description of the ten main purposes of communication within Pharmacy. For each purpose you should describe the reasoning for its importance and include an example / case study of when it is applied. The main purposes are listed as: (1) gaining consent; (2) involving others; (3) involving other professionals; (4)supporting others; (5) enabling, others; (6) listening and understanding; (7) give information to individuals and other professionals; (8) advise on pharmacy related matters; (9) obtain information from individuals and other professionals and (10) adapt information for individuals and other professionals.. • Chapter 2: Communication and Responsibilities, • Produce a short account that.will collectively summarise the different responsibilities (legal, organisational and professional) of a registered Pharmacy Technician in relation to communication in pharmacy services. Please ensure that you include (a) one legal, (b) one organisational and (c) one professional responsibility. • Chapter 3: The importance of effective communication • For this chapter you should assess likely impacts of effective communication' across pharmacy organisations, ensuring that you include consideration of its impact. You may wish to include case studies- or examples to support your assessment. Remember to draw a conclusion as to how-important effective communication is for individuals, employees of the organisations and for the organisation. • Chapter 4: What is motivational interviewing • For this chapter you will need to provide a basic description for each of the key principles of motivational interviewing. • Chapter 5: Techniques for challenging situations • For this chapter you will need to explain at least four 'different techniques that can be used for Managing challenging situations. Remember to give specific examples to support the points you make. • Chapter 6 Environments for open and confidential discussions • For this section of your handbook, you should describe techniques / features which are employed within a pharmacy in order to provide a suitable environment for open and confidential discussions to take place. • Chapter 7: Challenges to communication • For this chapter you should explain four different challenges to communication encountered within a pharmacy technician role. Remember to give examples or scenarios to support the points made. • • Chapter8: Support and services available • For this final chapter you should describe at least three different sources of support / services available to enable which will enhance and improve communication within pharmacy. 
• Reference / Bibliography 
 

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