ACN10 - Feel GR8 Health and Fitness Centre Case Study - Management Assignment Help

Assigment Task

Scenario
You are the Customer Service Team Leader at the Feel GR8 Health and Fitness centre. Your members have access to a wide range of group fitness classes, a fully equipped gym, and personal training is available at an additional cost.
You have two new customer service staff members starting next week, and you have been asked to complete their induction training. You have been given a list of topics by your manager to cover in the induction training. Prepare your presentation by completing the sections below.

1.List below at least four organisational policies and procedures that are relevant to the gym and briefly describe their purpose.
2.List at least 3 examples of legislation relevant to customer service and how it must be addressed.

3.Describe below how you build rapport with clients to help you to identify their needs, exercise preferences and expectations.

4.What services does your health and fitness centre offer and how would you explain these services to a client?
5.What information would you need to obtain from a client before you would be able to make recommendations for services that meet their needs?

6.How can staff keep up to date with the different services available at the gym and why is this important?

7.Explain below best practice for the handling of customer feedback and complaints. In your response ensure that you address the following:
Gathering of information
Reporting of complaints
Timely response of complaints
Follow up of complaints
8.Describe how you can build rapport and utilise good communication skills with a client.

9.Why is it important to be able to meet client needs and expectations?
10.Why should you keep up-to-date with what your competitors are offering?
11.Provide an example of how you would recommend an alternative service (at your facility), when one cannot be met.
12.Provide an example of how to negotiate with a customer to reach an agreement.
13.Provide at least two examples of promotions that your gym could offer (you will need to make these up).

Read the following information and answer the questions accordingly.
You are working as a Personal Trainer and Gym Instructor for GR8 Health and Fitness centre. The centre offers Group Fitness classes, a fully equipped gym and Personal Training (at an additional cost).
You have met a new member to the gym today, Laura, who would like assistance in getting started with her gym routine.
Read the following information and answer the questions accordingly.
You are working as a Personal Trainer and Gym Instructor for GR8 Health and Fitness centre. The centre offers Group Fitness classes, a fully equipped gym and Personal Training (at an additional cost).
You have met a new member to the gym today, Laura, who would like assistance in getting started with her gym routine.

This ACN10 - Management Assignment has been solved by our Management experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style.
Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.