Allison Clark Case Study - Management Assignment Help

Assignment Task : 

Background Information Allison Clark was a reluctant supervisor. As executive assistant to the Com-missioner of Client Services with the Department of Disability Rehabilitation, she had the responsibility to supervise the day-to-day work of a secretarial and clerical support staff in the Commissioner's office. While she liked her work. she did not enjoy supervising. Allison, white, supervised a three-person staff of female minority-group members. Given her distaste for supervising, she was fortunate that her staff performed their work smoothly and competently, even when they were busy. Wilma Johnson was the senior secretary, having been with the Commissioner for over eight years. Wilma was very professional and competent, able to handle her various tasks skillfully and effectively. Joan Caner handled more of the techni-cal procedures and operations associated with disability rehabilitation matters. Joan, in her position for just over a year. was just beginning to achieve profi-ciency in this complex area and was doing an adequate job. Both Wilma and Joan were grade 8's in the civil service system. And then there was Lenora Haskins, a 21-year-old office clerk. grade 6. Lenora had been moved into this front office position six months ago under less than favorable circumstances. Before the transfer, she had been working as a clerk in the nearby regional administrative office. However, her performance in that job was lethargic and uninspired. She had to be supervised closely on a regular basis, and while the work she did met minimum standard+, there were occasional errors and lapses. Non-exempt employees in the department be-longed to the State Service Employees Union. Rather than risk problems with the union over firing her, the decision was made to move her to the Commis-sioner's office. Allison saw Lenora as quiet and without much of a personality, "a real lump" as Allison put it. In addition, Lenora had very poor communication skills, and others in the office had little to do with her and showed little enthusiasm for working with or supporting her. 

CASE QUESTIONS 
1. What kind of program exists: supervisory or motiva-tional. or both?

2. What steps should Allison take to address the prob- tern? 

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