Amazon Disruptive Impact on Major Supermarkets Assignment

Assignment Task

As a major player in the digital business space, Amazon is competing with Walmart on the grocery market. This is done through a reduction in price to undercut the big supermarket chains. Some key facts and figures are presented below:

• Some products are priced lower to consumers than the supermarket’s purchase price
• Supermarket giants are worried that brand owners are favouring Amazon as they can offer lower prices to customers (perhaps offering Amazon better terms)
• Selling to Amazon at cheaper prices could adversely impact brands (pricing control and favour with major supermarkets)
• Amazon has less than 1% of the online food and grocery market, which grew 39.7% over the last 12 months (Nielsen 2018)
• Amazon.com.au now has more than 2500 food and grocery products on its site.

Your task

To adequately compete with Amazon and ensure that they do not take up too much market share, you have been hired as an external consultant by Walmart to design a strategy on how they can compete with Amazon appropriately. Provided below are several internal and external issues that Walmart are grappling with that need to be solved. These are outlined below:

Worried shareholders: Shareholders are worried about Amazon’s rise as they see this as a threat to Walmart’s share price

• Poor online customer service: Walmart customers have been complaining that when they try and order their groceries online (website and mobile) they can’t sufficiently ask questions and engage with staff members for advice and/or enquiries
• Social media ineptitude: Walmart are worried that their social media interactions are insufficient and unengaging and that consumers do not have any desire to interact with the brand
•  Corporate staff insufficiently trained: The company has identified that not all their staff members are sure of how the online grocery ordering system works. This also extends to payment to suppliers
• Price: Walmart is unable to compete with Amazon on prices of particular products
• Website not so user-friendly: Amazon’s online ordering system is much more user-friendly than Walmart
• Distribution: Walmart has more effective distribution channels than Amazon already set-up. However, Walmart's managers feel that Amazon is starting to make strong moves in this space. Not only that, but costs for the different buying channels for consumers is higher than simply operating online
• Supplier relationships: Some suppliers are willing to offer Amazon better terms than terms offered to Walmart
• Brand reputation: Walmart has noticed that their reputation is decreasing, and Amazon’s is increasing its market share
• Poor consumer loyalty: Consumer loyalty is difficult to establish and while Walmart has a large market share, consumers don’t seem to be particularly loyal As highlighted above, Walmart has a number of worrying issues they need to deal with and that they see as a threat from Amazon. To assist Walmart, you need to select 2 issues and develop innovative solutions to dealing with these issues.

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