Analyse and Present Research Information - Business Assignment Help

Assignment Task:

Research Proposal:

Choose one of the following scenarios or submit a proposal for a research project that is industry-based.

Scenario A:

Your workplace is looking at alternative ways to manage human resources services.  As you have shown an interest in working in the area you have been asked to look at the options available and indicate a preference for service provision.

Firstly, you should indicate what human resources services you are going to look at in terms of what is important for the organisation.  For example, training, workplace health and safety, wellness programs, sustainability, remuneration, employee engagement, performance management etc.

Then research how these programs can be provided, for example:

• Byline managers
• By a human resources department
• Outsourced

Look at the advantages and disadvantages of each.

Scenario B:

Your organisation wants to improve the delivery of customer service strategies within the organisation.  There have been anecdotal reports that customers are unimpressed with the organisation’s performance.  It appears that no customer feedback has been gathered but you are not even sure about that.

Research:

• What current customers views on the service is?
• What staff believe about the customer service situation?
• What options there are for delivering an improved service by researching other organisations?

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