Annoyed Customers and Clients - Arts & Humanities Assignment Help

Assignment Task

Task 1: Annoyed customers and clients 
Barbara Bullock phones the office and says, 'We drove from the other side of town to see the property at 17 Sentinel Drive because it was advertised as it five double bedrooms, and we've got a large family. But when we got there, i was more like three double bedrooms, one single bedroom, and another room that I could only describe as a small study. We are very disappointed and annoyed that we wasted our time.' Steve Smith comes to the office and complains, 'When we listed our home we gave the salesperson a copy of the registered valuation we'd had done about a year ago. He said that because we had that, he didn't need to do an appraisal. That seemed strange — is it acceptable?' 

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