Highlights
This assignment requires you to:
Critically review operations processes and apply management concepts to achieve innovative continuous improvement.
Apply quality fundamentals to develop a quality management system.
After gaining your lecturer’s approval of your selected business organisation, prepare an External Review Report to the organisation’s senior management team including:
1. A critical assessment, based on relevant management concepts, of the extent to which its operations processes achieve continuous improvement.
2. A considered evaluation of its customer relationship management, and supplier relationship management, practices in terms of
(i) the principles embodied in ISO9001:2015 and
(ii) how they contribute to the organisation’s development of a quality management system.
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