B2083 : Importance and Scope of Operations Management within Organisations - Management Assignment Help

Assignment Task :

The learning outcomes assessed in this assignment include the student’s ability to:

•  to demonstrate an understanding of the importance and scope of operations management within organisations from a manufacturing and service perspective
•  to identify different types of operations and their characteristics, and to appreciate the different types of value creation and ways of competing through operations.
•  demonstrate an understanding of the importance of core operations management concepts in design, planning, control, evaluation, quality and risk
•  demonstrate an understanding of the value of data to operations, and the ability to develop capacity, inventory and forecasting insights, that support operations management decision making 
•  understand the importance of a process and systems view to operations management, and in particular how operations fits with supply chain management.
   

Assignment Pack on the TEA DROPPER:

This assignment is based around the context of a small but growing company which has to this point had limited formal application of OM approaches. 

The TEA DROPPER was founded in 2016 by four friends from Edinburgh, who create and sell crafted tea products.  They began trading in January 2017, selling only two products directly to hotels and restaurants. They have quickly built their business and now have 28 staff, and sell through a further three routes to market (on-line shop, retail and wholly owned tea shops).

The ‘TEA DROPPER’ has experienced significant growth in sales, believing that through its core strengths: Super Premium Quality products & Strong branding / Customer Brand awareness that it has real potential to further penetrate the market.  However, during this period of growth, the founders have become increasingly aware of internal mistakes, external complaints and a strong feeling of frustration from their staff about the level of planning and organisation in their wholly-owned operating plant.

The TEA DROPPER grew from a micro business that was characterised by informality which meant that any OM issues and needs were dealt with primarily as they emerged.  One of the founders has some limited OM experience and has so far been taking the lead on decision making. OM principles and practices have not been formally built into ‘what they do and how they do it’.

You have been employed as an OM consultant to the ‘TEA DROPPER’ and you are requested to:-

•  analyse and evaluate the current operating practices, process controls, approach to quality & production planning, inventory management, capacity planning, risk management and customer fulfillment
•  provide a set of practical recommendations that will help ‘tea dropper’ gain an appropriate and robust control of their operations.
•  integrate insights drawn from current best practice and OM theory
   

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