Highlights
Part 1
You are working as a registered nurse in a large metropolitan hospital. In the ward in which you work, nurses often express frustration with the handover process, which takes up a lot of time and does not always provide full or appropriate Information. To address this, the Nurse Unit Manager has recently introduced a new handover tool to standardise the process of handover.
To evaluate the success of the tool, baseline data on nurse satisfaction with the handover process was collected via survey prior to the introduction of the tool, and again three months afterwards. Some of the results of this survey can be seen In the graph below.
1. Based on the data presented, do you think the standardised handover tool has been effective in improving the quality of handover in your ward? Why/ why not?
2. How might the data obtained pre and post the introduction of this tool be used by the hospital when reporting against National Safety and Quality Health Service (NSQHS) Standard 6: Communicating for Safety?
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