BCO5501 - Business Process Engineering - ABC University Case Study - Engineering Assignment Help

Assignment Task

Case Study:

ABC University has been providing education for over 50 years, and currently provides for 20,000 students. Numbers of students and staff are increasing. In order to produce a high- level education service to their students and provide quality support to their staff, the university management team believe that increasing the emphasis on Business Process Management (BPM) is the most important requirement. This means that BPM initiatives have to be implemented on a university-wide level in an effort to establish a process infrastructure and a process improvement culture.
To best achieve their strategy ideas, they follow BPM life cycles which includes process identification, discovery, analysis, redesign, implementation and monitoring and controlling. Presume that they have already completed process identification and process discovery and designed a clear process map which includes all level of processes. Now they move on to process analysis and redesign stage.
This case focuses on one of the support process’ (Equipment, materials and service acquisition at ABC University) analysis and redesign. Below are details of the current process description and current issues/problems. Please read the case and refer to the assignments 1 for detailed tasks. For the ABC university culture and structure, you can use Victoria University as an example. From Victoria University website, you should be able to get basic, relevant information.
 

Current process description
Employees, both academic and administrative, of ABC University require the University to purchase equipment, materials or services on their behalf. An employee first fills in and signs a paper form that specifies a description of the goods or services required, the quality, the desired delivery date and the approximate cost. The employee can also nominate a specific supplier.
Employees often request quotes from vendors to get the exact specifications of the product they require. If a quote is supplied, it is attached to the purchase requisition form when it is submitted.
The employee makes two photocopies, one for each of two managers, the Financial Manager and Procurement Manager to amend if appropriate. The Financial Manager attaches a budget line to cover the cost. The Procurement Manager locates the University’s policy that covers the proposed purchase. Both managers need to acknowledge the proposed purchase before the purchase requisition can proceed.

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