BIT352: Systems Implementation & Service Management- Systems Implementation Plan- IT Assignment Help

Internal Code: 1HCGA

IT Assignment Help:

Task: Organisation Background Coast to Country Parks (CCP) Club enables independent caravan parks to provide common services and build loyalty amongst members of the public who joined the club. They have a large number of independent caravan parks that provide accommodation to the public club members in all states of Australia. Implementation Scenario CCP Club appreciate the recommendations that you made for IT service support in your recent report. It is intended that an integrated IT Service Desk will be implemented as part of the next range of projects to be undertaken CCP is suffering from increased competition from other larger caravan clubs. In addition they see an opportunity to expand into markets such as environmental tourism, luxury accommodation, packaged tours for groups and so on. As is usual in this type of industry, regular upgrades need to be undertaken to remain competitive. Recent surveys and customer feedback reveals that club members are critical of many facilities and services at many of the caravan parks. Moreover, staff morale is low as customers blame them for the poor service and aging facilities. CCP have identified a program of projects that address problem areas in the organisation. A substantial number of these have significant IT components. Given your expertise in the implementation of IT systems particularly development, release and deployment, you have been asked to advise on the implementation element of the project. System implementation Plan Implementation Requirements You are required to provide advice and develop a plan outlining the direction and requirements for the implementation part of the project. You are not required to develop a project schedule or costings for the implementation. That is to be handled by the project manager. If a work breakdown structure helps you identify key areas within the implementation then use it as tool to support your implementation plan but you do not have to produce one. Again, your role is to advise on implementation not as project manager. Projects and IT Requirements The various projects will involve: Networking

• Extensive upgrade to all WiFi systems throughout the head office and caravan parks. These have been slow and a constant source of criticism by patrons
• An audit of the head office network indicated significant risks which could lead to breaches. Penetration testing has been undertaken. A project is to be undertaken to implement changes at head office and hotels.
• The installation of IT systems to support packaged tours and seminars in specific caravan.This will include data projection and internet access.

Communications, Hardware & Software Upgrade

• The implementation of organise-wide VOIP systems throughout the head office and designated caravan parks.
• Installation of networked printers/copiers at head office.
• Upgrade of PC’s along with the installation of Windows 10
• Upgrade to software to provide for rapid access to data and the entry of data.
• A third party provider, Clubs-R-Us Software, will modify the standard modules which are already used at both the head office and caravan parks. This will involve a substantial roll out of the upgraded software.

Customer Relations & Administration

• The development of a new smart card system. Specifications have been developed. The implementation will involve the development, release and deployment of the system throughout the caravan parks. Significant training is required.
• Upgrade to the organizations web system along with a more friendly mobile app experience
• The development and deployment of new backend systems to support administrative functions at head office.
• The implementation of improved IT marketing systems in such areas as CRM
• The roll out of a new 24/7, organization wide, fast response Service Desk based on ITIL principles.

For each of these major project areas the implementation team will need to develop and work with clients on the development and deployment of the various systems. They will also need to organise and oversee the training of staff who use the systems. Each group may have different training needs. In all of these projects, how are you will need to ensure that what you do is correct and of high quality. Remember, this is a club where people expect prompt and friendly service. If the IT systems do not work there are immediate as well as long-term consequences.