BIT357 - Business Analysis - Report Writing - IT Assignment Help

Assignment Task

Introduction
Write a Business Analysis Report, for a business case study. This report will include business requirements documentation with modelling artefacts such as:
• Business use-case diagrams
• System use-case diagrams/templates
• Package diagrams
• Class/object diagrams
• Structure diagrams
• Activity diagrams
• State-machine diagrams
• Decision tables.

The assignment comprises of two parts (Part A, worth 10% and Part B, worth 20%). You will give an oral presentation of your assignment at the end of completion of your assignment. You are given a generic case study (see Appendix), which you will adapt to a particular industry scenario of your choice. The first part (Part A) of this assignment is to critically analyse different types of business problems and the contexts in which they exist in this chosen scenario. The discussion will take the form of a well-researched and justified Business Analysis Preliminary Report, containing an introduction to the scenario, identifying the problems and recommending the appropriate business processes for a prototype system as a solution. The main purpose of the exercise is to analyse the requirements of the case scenario and identify end-to-end business processes using business object oriented modelling (BOOM) framework and techniques in order to arrive at a plan for the suggested system. With this preliminary business analysis you would develop for Part B, the final business requirements document with detailed set of artefacts for the suggested system. You will use SAS Studio/ SAS Enterprise Miner to draw the process flows.
Your report should be well supported with in-text citations and full references from respected sources. You should include academic journals, books, theses, trade magazines and well-respected sources of related Internet material as you find to be relevant. There should be a minimum number of FIVE (5) relevant references in your report, and only ONE (1) of these sources may be from a website. You must follow proper Harvard style referencing; including inline citation.

Generic Case Study (Help-desk system)
Consider the following process performed by a helpdesk office that handles requests from clients. The clients are employees and different stakeholders of a company. (You are required to choose any industry scenario for this company). There are about 1000 clients in total. A request may be a business process related query such as processing a customer after-sales request or an IT-related problem that a client has, or even an access request (e.g. requesting rights to access an IT system). Requests need to be handled according to their type and their priority. There are three priority levels: “critical”, “urgent” or “normal”. The current process works as follows. A client calls the help desk or sends an e-mail in order to make a request. The help desk is staffed with five “Level-1” support staff who typically are junior people with less than 12 months experience, but are capable of resolving known problems and simple requests. The hourly cost of a Level-1 staff member is AUD 40.

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