BIZ104 - Compare and Contrast Customer Experiences and Strategies - Critical Touchpoints that Influence an Organisation’s - Management Assignment Help

Assignment Task

BIZ104 Customers experience management 

Learning Outcomes:
a) Compare and contrast the emerging concepts and practices that shape the customer experience.
b) Explore customer differentiation in service delivery and identify customer’s critical touchpoints that influence an organization’s customer experience strategy
c) Research a customer problem and develop an appropriate customer experience
d) Develop and communicate a customer experience strategy
e) Analyze and apply tools to monitor and evaluate
a customer experience strategy

Context:
This assessment task is designed for you to reflect on assessment 2 of your chosen the organisation to provide concise recommendations on how your organization could become more customer-centric. To do this, you will apply your knowledge and understanding of key concepts that shape the customer experience covered in all the modules of this subject. You are required to submit a recorded presentation that shows you on camera as well as visual aids (i.e. powerpoint slides). This provides you with an insight into what may be part of your job role in the future.

Task:
1. When you are Considering new services in this area, what are the two things you generally consider?
2. How like you choose McDonald's as a birthday celebration Place?
3. How well Does MacDonald's meet your needs?
4. Alongside Existing benefits. what other benefits would you like to see MacDonald's offer you in the future?
5. Are the workers in the company behave equality with all people Regardless of their status or the same type of discrimination is present in the company?

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