BMA9X06: OPTIMISING HUMAN BEHAVIOUR IN ORGANISATIONS - University of Johannesburg - Business Management

Internal Code: MAS5838

OPTIMISING HUMAN BEHAVIOUR IN ORGANISATIONS

Scenario: Dr Rica Viljoen is a master organisational design practitioner and organisational behaviour specialist consultant who specialises in sustainable organisational transformation, strategy formulation and leadership optimisation. She is the founder and co-owner of Mandala Consulting Pty Ltd. With more than 20 years consulting and facilitation experience nationally and internationally her expertise lies in organisational culture changes, cultural integration during mergers and acquisitions and translation of strategy, in various industries such as mining, banking, financial services, health and transport. For the last ten years Rica has been involved in the strategic planning processes of various companies (both private and public) of like Sanlam, Absa, Sibanye, Netcare, Department of Health. Rica completed her Doctorate in Business Leadership in 2008. The focus and unique contribution of her doctorate is on sustainable organisational transformation through inclusivity. Her thesis was acknowledged as one of the ten most promising contributions internationally to the field of management by the Academy of Management in 2008. She is adjunct faculty of Reading University’s Henley Business school and senior research fellow at the University of Johannesburg. She supervised more than 60 PhD’s and M-students. Rica developed the Benchmark of Engagement that measures the willingness of individuals to contribute to business strategy and the pre-requisites for sustainable business performance. This instrument is currently administered in 42 different countries. She published numerous books and articles. She is accredited to use various psychometric tools and to facilitate Rogerian, humanistic and psycho-analytical evens applying methodologies such as dialoguing, world café methodology, storytelling, strategic conversations and Appreciative Inquiry. She is a member of the Society for Industrial and Organisational Psychology of South Africa (SIOPSA), a Master HR Practitioner at the South African Board for People Practices and a senior Management Scientist at the South African Institute for Management Scientists. She received the South African Board of People Practices CEO award in 2016 for her national and international contribution to the field of studies. Questions: - The optimisation of individual; group and organisational behaviour. - The importance of understanding contextual dynamics is highlighted - The students are requested to: 1) Conceptualise Organisational Behaviour 2) Identify a case organisation where Organisational Behaviour can impact on business results 3) Diagnose the main behavioural drivers in the case organisation 4) Present a presentation to the board on: - A strategy on how to enhance the dynamics - The cost implication of not intervening