Highlights
AIMS
This module aims to provide students with a solid foundation in operations management capability and to facilitate students to acquire knowledge of rigorous operations models to enable excellent performance to be achieved. The aim is to draw from a wide range of settings; healthcare, public services, retail, contact centres and manufacturing to name a few. This module aims to help students develop valuable operations management skills; the analysis and interpretation of quantitative data; and the application of quantitative models that will enhance management decision-making and provide relevant performance measures. This module aims to hone several attributes that are important for a management professional: notably; making connections and sense of complex systems; and questioning assumptions.
LEARNING OUTCOMES
Successful students will be able to:
1 Critically evaluate theory of operations management and its contribution to service delivery and productivity.
2 Critically evaluate real world business cases from the perspective of a key decision maker to analyse the situation and decide what to do to address the challenges.
3 Apply quantitative models that will enhance management decision-making or inform management about relevant performance measures.
4 Wrestle with business problems in a group of very accomplished peers from diverse functions and industries to debate the issues, present new viewpoints, counter positions, and build on one another ideas.
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