Highlights
• The final exam is worth 50% of the overall assessment of the subject.
• You must answer all 5 questions (10 marks each).
• Approximately 500 words, except for diagrams, are recommended for each answer. You are to adhere to a strict word limit of around 2500 words overall
• You cannot contact the lecturer during the exam week regarding this final exam.
Question 1
Write an essay using operations management concepts you have learned to explain how manufacturing as a focal point within a supply chain plays a key role in making a supply chain more efficient. Given a new normal during COVID-19, would Australia ramp up manufacturing close to home to mitigate risk of any shortages of essential goods?
Question 2
Explain how the below external environmental factors affect the operations management strategy of a manufacturing firm in the current Industry 4.0 context?
1. Customer demand for highly socially responsible products 2. Legislative requirements in reducing carbon footprints 3. Price competition between the competitors
Question 3
1. Explain why it is vital for a pharmaceutical manufacturing firm to have a compelling new product
development process.
2. Clarify each product development stage related to an innovative pharmaceutical product that you are hoping to introduce and what tasks you would carry out in each product development stage to accomplish your plan.
Question 4
1. Explain in your words why quality management is essential in the post-COVID business context.
2. What is the meaning of the notion that the product quality is multidimensional?
3. What is the interdisciplinary relationship between quality and quality control?
4. Draw a cause-and-effect diagram for your excellent or mediocre performance in this final take-
home exam.
5. Explain the importance of Total Quality Management (TQM) for a manufacturing operation in your words.
Question 5
1. Explain why you would consider JIT in a manufacturing operation. Discuss anticipated benefits and trade-offs. Will JIT be ideal in current business context affected by COVID-19?
2. Describe why the layout decisions are essential in a service environment, such as a bank. What layout decision category would you choose, and why? Explain how you would design an efficient layout using the concepts of the selected layout decision category.
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