Highlights
Weighting of assessment: 6096 total marks Word limit: 3600 Learning Outcomes Covered
1. Critically evaluate the main theories of buyer and consumer behaviour.
2. Critically analyse how buyer and consumer behaviour theories can be used in the development of more effective marketing strategies.
3. Be cognisant of the need to develop a customer focus through mapping and determining consumer needs and wants.
4. Critically evaluate customer groups and how their buying habits match to organisational goals
5. Evaluate decision making-processes and customer behaviour in both B2C and B2B contexts.
6. Explain the boundaries of consumer culture and their linkages and interactions with other to marketing and branding concepts.
Indicative content
1. Perception and Individuals
2. Consumer Learning and Consumer Memory
3. Motivation, Values and Involvement
4. Consumer Attitudes/Segmentation
5. Individual Decision Making/Self-Concept/Symbolic Consumption
6. Group Leadership and Opinion Leadership
7. Consuming and Evaluating
8. Lifestyle, Culture and the Wider Market
9. Consumer Law, Ethnocentric and Polycentric
10. Purchase Environment
11. Consuming Disorders
12. Virtual Consumers
13. Using consumer related data for strategic success
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