BPOLAND Ltd - Sandeep Mirchandani Case Study - Business Management Assignment Help

Assignment Task:

SECTION A (60)
Read the case study below and answer the questions that follow.

BPoland
Sandeep Mirchandani was heading to his new office at BPOLAND Ltd, Gurgaon, India's business process outsourcing (BPO) capital. Sandy (Sandeep's preferred name at work) looked at the massive growth of technology parks that had sprung up in the National Capital Region and wondered where the next frontier of growth is going to come from. On his way to the escalator to his office, Sandy kept reflecting on what PremVohra, the CEO and President of BPOLAND, said at his job interview, “We've grown at an unprecedented pace and the medium term outlook is not one of a slowdown. It's time now to consolidate and take the learning platform to the next level.” Sandy had accepted the role of the Vice-President of learning and development at BPOLAND, and was wondering how he could apply his two decades of HR experience (mainly in learning and development) in the consumer durables industry to the BPO industry. One of Sandy's mandated tasks were to integrate and exploit the deep pockets of experience and learning of his and operations teams. Reflecting on Prem's comment, Sandy felt that a new set of capabilities was needed for its core operations, people management, and business development teams. New roles needed to be created for sustaining future growth. In order to chart out a way forward, Sandy felt he needed to get a better understanding of the drivers of customer and economic value at BPOLAND and get a better handle on what the key triggers of investment in learning and development (L&D) are for his workgroup. Owing to the high growth and service dynamism at BPOLAND, Sandy knew that he or his L&D team alone could not service BPOLAND's L&D needs. In shaping his learning and development strategy, he needed to better understand the dynamics of work, work organisation and his team's interaction with BPOLAND's largest business groups – insurance services and content solutions.

QUESTION 1
Making reference to the article above, consider BPoland’s human resource development practices, and discuss whether BPoland may be regarded as strategically mature in its human resource approach.

QUESTION 2 
Examine the changes at BPoland and critically discuss whether the implementation of an organisational development (OD) approach would reasonably strengthen efficiencies organisation-wide

QUESTION 3
Design a performance management system for BPoland, which would further inform the training and developmental needs for their employees.

In doing so, highlight the benefits of this system for the organisation.

SECTION B

QUESTION 4
Suppose you have been appointed as part of a cross-functional team of the HR department of an organisation, to assist with the task of selecting and implementing an HRIS; Recommend a systematic plan for selecting and implementing E-learning for the organisation.

QUESTION 5
Discuss the significance of the need for HR Directors to make HR risk management a core part of their strategic management process.

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