BSB41015 - Assistant Manager Case Study - Human Resources Management Assessment Answer

BSB41015: Assistant Manager Case Study Human Resources Management Assessment Answer

Assessment Task:

Part A – Case Study

ASSESSMENT 2

Scenario:
You are an assistant manager at Colesworths, Bondi Junction. Colesworths is Australia’s largest supermarket chain. Over the last few years, the company has
been dismissive about the importance of WHS. This changed a month ago when both an employee and customer were seriously injured when the worker, attempting to
put a heavy box on a top shelf, fell off the ladder on to a customer. Not only was the company heavily fined, but the ensuing publicity caused significant damage to the
company’s reputation. The company’s CEO has requested that each store delegate an assistant manager to administer the store’s WHS policies. The CEO has asked that each store submit a report detailing the provision of WHS training, procedures and legal requirements for identifying hazards and procedures for maintaining WHS records.

This report is to include:
1. Two methods of identifying staff WHS training needs. 

2. Personnel to consult with in regards to staff training needs. Provide at least two.

3. Coaching and mentoring assistance that can be provided to staff in relation to manual handling. 

4. An organization that can assist in providing training on manual handling.
Provide the following details:
a. Name of organisation
b. Name of course
c. Length of course
d. Cost

Part B – Case Study
It has been a particularly busy day in your store and you decide to conduct a hazard identification walk. You take the following notes: The front of the store around the checkouts is well maintained and tidy, however one of the checkout staff is rocking back and forth on their chair, due to an uneven surface. Aisle 6 has milk spilled on the floor, which appears to have been there for a period of time, as it has spread up and down the aisle. A box has been left unattended on top of a ladder, probably the result of a worker assisting a customer. The door leading to the administration offices, including the cash office has been left open.

1. Complete the hazard identification and risk assessment template:

Hazard Possible          -
Harmful Effects

Risk Factor 
High, Medium,             -
Low

Possible Employer
Action to Prevent        -
Accident

2. Explain your communication policy to provide specific, clear and accurate information & advice to staff in relation to the above hazards. 

3. Are there any inadequacies in the risk control process used above? 

4. How would you monitor outcomes of changes brought about because of inadequacies in the above process?

Part C – Written or Oral Questions
1. What WHS records should be maintained according to WHS legislative requirements?

2. What information from these records could be used to identify hazards and monitor risk control procedures?

Part D – Incident Form Completion

It is 10 pm and one of the casual workers, Mark Waugh, is stocking shelves on the 6 to 12 pm shift where you are the shift supervisor. Mark has been with the company
for over 12 months. Mark is carrying a box containing glass containers of jam, and slips on a puddle next to the freezer section. The smashed glass containers he was
carrying cause a cut on one of his hands, and his wrist is badly swollen in an attempt to break his fall. Steve (his brother) is a part-time worker working the same shift and
saw the accident happen. Complete the incident report form on the next page.

ASSESSMENT 1

Part A – Case Study

Scenario:
You are an assistant manager at Colesworths, Bondi Junction. Colesworths is Australia’s largest supermarket chain. Over the last few years, the company has
been dismissive about the importance of WHS. This changed a month ago when both an employee and customer were seriously injured when the worker, attempting to
put a heavy box on a top shelf, fell off the ladder on to a customer. Not only was the company heavily fined, but the ensuing publicity caused significant damage to the
company’s reputation. The company’s CEO has requested that each store delegate an assistant manager to administer the store’s WHS policies. The CEO has asked that each store submit a report detailing the provision of WHS information and the implementation of WHS arrangements.
This initial report is to include:
1. Details of legislative obligations including:
a. The WHS legislation & relevant provisions
b. One WHS regulation & relevant provisions 
c. One code of practice & relevant provisions

2. The methods of communication to convey the above information to the store employees. A minimum of three is required. 

3. Details of the following aspects of the company’s WHS policies, procedures, and programs: Refer to http://contractor.colesgroup.com.au/default.asp
a. Contractor spot-checks
b. Chemicals
c. Incident management
d. Working from heights 
4. Details of workplace hazards including:
a. Informing staff of identified hazards 
b. Informing staff of the outcomes of risk assessment and control (2 marks)

5. The importance of effective consultation mechanisms in managing health & safety risks in the workplace. 

6. Three consultation measures to facilitate participation from your staff on WHS matters. 

7. Steps to ensure issues raised through consultation are promptly dealt with.

8. Methods of recording and communicating the outcomes of consultation with your staff.

Part B – Research Project

1. What are the WHS legislative responsibilities, duties and obligations of employers or PCBUs in the workplace? 

2. What are the WHS legislative responsibilities, duties and obligations of workers? 

3. What are the policies and procedures at your workplace (if you aren’t working relate to a previous workplace) in regards to:
a. Hazard management
b. Fire / emergency / evacuation 
c. Incident investigation and reporting

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