BSB41015: Workplace Health and Safety (WHS) - Circle + Laundry Case Study Assessment Answer

TASK:

CASE STUDY: CIRCLE+ LAUNDRY
Circle+ Laundry is a commercial laundry that launders approximately 80 tonnes of laundry (mainly from hospitals) per week. The company currently has approximately 150 employees.
You work at Circle+ Laundry as the newly appointed HR Advisor with some responsibility for Workplace Health and Safety (WHS). Your manager has given you a report produced by an external consultant that details a WHS review that has recently been undertaken at Circle+. The WHS review has discovered the following:
• Employees are unsure of the WHS legislation, regulations and codes of practice that relate to them and their work and what their responsibilities are
• Employees have not received training in the organisation’s WHS policies, procedures and programs for over two years and they are unsure which are current.
• There is no formal mechanism to inform employees of hazards that have been identified in their work area and what is being done to address these hazards.
• There has been no encouragement for work teams to proactively manage work area hazards, and there has been little communication or consultation with employees about WHS issues that have occurred.
• Significant workplace hazards that were identified in the last hazard assessment conducted were:
o Trolley racks to move clothing items don’t often work properly and need replacing.
o There is high reporting of ‘overuse’ injury.

o In the past few years there have been several serious injuries and a significant number of workers compensation claims.
o There have been three separate formal complaints of workplace bullying lodged with HR in the past two years. Many employees are not aware of what constitutes workplace bullying.
o The linoleum in one of the work areas is worn and frayed.
o Electrical cables in Work Area B are exposed and not adequately covered.
o The safety guard on one of the machines is constantly being removed by employees to provide better access to the machine.
• There is no regular, systematic procedure in place to identify, assess and control risks, or to monitor actions and outcomes regarding any reported inadequacies.
• Circle+ currently measures its WHS performance solely by outcome indicators such as injury rates and workers compensation claim costs. These indicators do not provide information on the causes of injuries (only that the injuries themselves have occurred), and they often don’t include information on the type and level of risk. Under-reporting of incidents can also occur due to peer pressure to keep injury rates low.
• WHS records are not systematically maintained and employees are unsure of who is responsible for what and exactly what WHS records must be kept. Much of the current WHS record keeping is paper based. As a result of the WHS review and the injuries and workers compensation claims, the executive management team wants to introduce changes to how the company manages work health and safety (WHS). It wants to:
• Introduce a formal WHS policy for the organisation
• Improve management and employee communication and consultation about WHS
• Expand WHS performance measures to include positive and proactive WHS initiatives and indicators as well as the existing continue measuring and reporting on WHS outcomes
• Focus on preventative workplace activities that can help improve workplace health and safety, lower injury rates, and reduce workers compensation premiums
• Introduce a workplace risk/hazard identification, assessment and control procedure

Question 2

For the WHS Hazards/Risk (Electrical cables in Work Area B are exposed and not adequately covered) apply Coles’ Hierarchy of Risk Control (refer to the HRC flow chart provided as Figure 5.9 in the topic workbook), and describe how you would assess and control this workplace hazard/risk.
Your risk management plan should describe the WHS risk you have chosen and explain why you have selected these risk management measures (i.e. elimination, reduction, isolation or administrative control as per the HRC flow chart). Refer to Page 43 of the topic workbook when answering this question. Use the risk - Electrical cables in Work Area B are exposed and not adequately covered when answering this question.
Question 3
As part of your role you are responsible for communicating and consulting with staff regarding WHS, and for employee participation in managing WHS,
especially the identification and management of work area hazards:
a. Describe three ways in which you could consult with employees to get them to participate in managing work area hazards.
b. Outline how you would use organisational procedures to deal with any WHS issues raised by employees as a result of consultation.
c. How would you advise employees of the actions/outcomes of the consultation regarding the WHS issues?
d. How would you make sure that all Circle+ managers and employees have ready access to WHS policy, procedure and program information?

Question 4
How would you monitor WHS procedures to make sure they are being implemented according to both the organisation’s requirements and WHS legal requirements?
Question 5
Management have identified WHS training as a priority for the new approach to managing workplace health and safety:
a) How would you identify WHS training needs for managers and employees?

b) Outline the types of WHS training and workplace learning opportunities that you believe would be suitable for Circle+ Laundry managers and
employees.
c) Describe the ways in which you could support work teams and individuals in the workplace to ensure they are aware of and meet their WHS responsibilities and participate in maintaining a safe and healthy work area.
d) How would you monitor the training and learning and development to ensure that it is achieving its objectives?
e) In what ways could you report to the management team on the costs associated with providing WHS training to managers and employees?

Question 6

Describe a method of recording and reporting WHS incidents that could be employed at Circle+ laundry.

Question 7

List three types of WHS records that Circle+ Laundry should implement to manage work health and safety. Describe how these records can be used to
help identify hazards and monitor risk control procedures in the work environment.

Question 8

As part of the new, improved approach to WHS, Circle+ Laundry wants to introduce an online WHS system:
a) List the benefits of an online record keeping system to HR and the organisation.
b) Develop a checklist to assess what electronic information should be captured, for how long, by whom and in what format. Also provide explanatory notes for the checklist (i.e. why these requirements are necessary). Ensure you include both incoming and outgoing data and retention requirements. (Note: Do not use/copy and paste the table from the topic workbook). Refer to page 86 of the workbook when answering this question.
c) Outline how the records would be updated, disposed, archived, migrated and/or linked with other records, and how access and security issues will be
dealt with in regard to such records.
Question 9
When keeping HR records in an online environment (e.g. HR Information System), there are legal, business, financial and security requirements for
recording online business transactions.
Provide examples of how the organisation can manage the risks which may arise for each of these requirements.

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