BSB501 : Human Resources and Management - Management Assignment

Internal Code : MAS4211

Human Resources and Management Assignment

Questions : 1. Describe how a SLA, signed between an external service provider, such as a recruitment agency, and Citistores, can facilitate the management and monitoring of the external service provider’s contract and ongoing performance. 2.Explain the steps you would take to consult with line and senior managers in Citistores in order to identify the different human resources needs in their particular work areas. Include comment on how referring to information, such as demographic data and operational plans related to their business areas, during this consultation process, will assist in identifying the human resources services required. 3.Briefly describe the ‘HR Balanced Scorecard’ as a formal method of gathering feedback and measuring the success of the delivery of HR services in an organisation, using your own words. Explain how the information collected may be used to evaluate and improve the delivery of HR services. 4.a) Citistores has invested $250 000.00 in implementing a well-being program over the past three years for employees in the organisation. A recent calculation indicates that the organisation has reduced the costs of ‘time lost’ (absenteeism etc.) by 10%, resulting in a savings of $300 000.00 over the same period. Calculate the return that Citistores has made on its investment in the well-being program. b) Describe at least three examples of non-financial returns Citistores may experience from the same investment, using your own words. 5.Explain why is it so important to maintain confidentiality with information you receive in the HR Department. Include at least three examples of the different confidential information that the Citistores HR team might have access to, when providing HR services across the organisation, and explain how it can be protected. 6.a) Undertake online research and investigate the different human resource information systems (HRIS) available to organisations to gather and store information to support HR services. Compare the Citistores staff database to one HRIS you have researched and explain the main differences. Identify and describe, in your own words, the key functions offered by the researched HRIS which would provide the HR department with the necessary information and tools to deliver integrated human resource services across the organisation. b) Draft a professional email to the contractor/service provider that supports the HR information system you have identified in (a) above and:

•  Clarify Citistores’ expectations of the contractor’s role and responsibilities related to the design and implementation of the system, including the ongoing support required by our organisation after implementation.
•  Advise them of the anticipated roles and responsibilities of the HR team and line managers in implementing and using the system.
•  Request information on the costs of the system, as well as the opportunity for a demonstration.