BSB50615/BSBHRM512: Concept of a Learning Organisation - Diploma of Human Resources Management Assessment Answer

Internal Code: E_AI_DGCC_EE Course Name: BSB50615 (Diploma of Human Resources Management) Unit / Subject Name: BSBHRM512 (Develop and manage performance management processes)

Diploma of Human Resources Management Assessment Answer

TASK: Task 1: Written Questions Provide answers to all of the questions below: 1. Discuss the concept of a learning organisation and its key characteristics. 2. Outline two examples of policies that an organisation may use to manage performance of staff. 3. Review the following statement and explain how a performance management process can assist in reducing unfair dismissal claims for employers. Identify the legislation that covers termination of employees. “Recent data shows that the majority of claimants coming before the Fair Work Commission are individuals disputing the termination of their employment.” Reference: Employment Law Practical Handbook. 4. Explain the purpose of grievance procedures within a workplace and a summary of the steps that a Manager could follow in addressing grievances. 5. Explain the STAR model for giving feedback and why a manager may find this model useful in giving feedback. 6. Explain the 360-degree model for giving feedback and why a manager using this model may find it useful. 7. Discuss the 70:20:10 model of learning and its implications for learning and development within a workplace. 8. Outline three ways that an employee could develop their skills through on the job learning. 9. Outline two formal learning options for employees. 10. Discuss at least three components of an effective performance management system. 11. Explain how a performance management system can contribute to achieving overall business objectives. 12. Explain the link between performance management and at least two other human resources functions. Task 2: Project (Performance management process project) Task summary This assessment task requires you in the role of the newly appointed Human Resources Manager for Grow Management Consultants, to develop and implement an organisational performance management process to assist in achieving business objectives. Following this you are required to plan and deliver a training session for managers about the new Grow Management Consultants performance management processes you developed. You are then to evaluate the implementation of the new performance management system. Required

• Computer and Microsoft Office
• Access to the internet for research
• Grow Management Consultants Strategic Plan
• Recruitment, Selection and Induction Policy and Procedures
• Termination Policy and Procedures
• Performance Management Processes Report Template
• Meeting space
• Role-play participants (assessor and students)
• Staff Survey Results

Read the following: Grow Management Consultants is a management consultancy business that was established 7 years ago by Mark Woodward. The business started with 2 employees, being Mark as the Principal Consultant and an Administration Officer. The business has grown significantly over the last 5 years and now employs 21 staff, including 5 Principal Consultants, 5 Senior Consultants (1 of the Consultants is a part-time worker, 3 days a week and two of the Senior Consultants have recently joined the organisation on a contract basis for up to one year), 4 Customer Service Officers, a General Manager and a Human Resources Manager and Human Resources Assistant (part-time, 2 days a week). Mark is now the CEO of the company and manages the 5 Principal Consultants. Barry, one of the Principal Consultants manages the five Senior Consultants. The General Manager is the Manager for all of the remaining staff. There are two offices, one in the CBD and the other in an outer suburb. A new Strategic Plan has been recently been developed to guide the organisation over the next three years. Three years ago as the business started to take on more staff, a performance management system was discussed but never implemented. With the development and implementation of the new Strategic Plan and the emphasis on developing staff, the CEO is committed to the development of a new performance management process to address the needs of the organisation. Currently the organisation has a number of human resources policies and procedures in place, including a recruitment, selection and induction policy and procedure and a termination policy and procedure. BSBHRM512 Assume that it is 12 months later and a general staff survey has been conducted. As the Human Resources Manager you are reviewing the summary results of the survey to assess what it tells you about the effectiveness of the performance management system. Complete the following tasks.

1. Develop performance management processes

As the newly appointed Human Resources Manager, you have been tasked with developing and implementing a performance management system for Grow Management Consultants. You are required to review the existing human resources policy and procedures as well as the organisation’s Strategic Plan and develop a proposed performance management process for Grow Management Consultants. You should document this in a report to present to the management team for feedback and approval. The first part of this assessment requires you to review the scenario information to identify the issues that need to be considered when developing an updated performance management process for the organisation. You should also review and analyse the Strategic Plan to identify relevant objectives and policies that should be reflected in the revised performance management processes. You should also review existing human resources policies and procedures to identify where a performance management process can fit in with existing processes. Following this you will need to develop a report to present to the management team (your assessor) on the new performance management processes. The report should address the following:

• A summary of the current situation at Grow Management Consultants with regard to performance management process and existing policies and procedures.
• Proposed objectives for performance management processes within Grow Management Consultants that align to the organisation’s goals and objectives as identified in the Strategic Plan and that will assist the organisation to build its capability.
• Proposed performance management processes including:

o Performance planning Including: ? development of employee work plans based on job role ? inclusion of major work goals/tasks in work plan ? procedures for setting key performance indicators for tasks/deliverables in the work plan ? Identifying performance gaps o Design of learning and development strategies and plans o Timing of performance reviews; ongoing progress reviews as well as formal reviews. o Effective feedback as part of the performance management process o Performance management and talent management Email your report attached to an email to the CEO (your assessor). Your assessor will advise you of receipt of the report and a date and time for the meeting. BSBHRM512 Meet with the management team The next part of the assessment requires you to meet with the management team to seek feedback on your recommended performance management processes. At the meeting, you should go through your report that you have developed, carefully explaining your proposed performance management processes. The management team (your assessor) will discuss the pro How performance management processes will apply to contract staff.  oposed processes with you and will provide you with feedback. During the meeting, you should reach agreement on the key features of the performance management process. During the meeting, you will be required to demonstrate effective communication skills including:

• Speaking clearly and concisely
• Responding to questions
• Active listening skills. Following the meeting send a summary of the finalised performance management processes via email to your assessor.

3. Plan training session

Assume that performance management processes you developed have been given final sign off by the CEO. Your task now is to develop a training session to deliver to the Managers of Grow Management Consultants to assist them in implementing the new performance management processes. Your training session will need to run for at least 30 minutes and address all of the following:

• An overview of the new performance management processes
• Developing employee work plans and that include major work goals/tasks and key performance indicators.
• How to develop key performance indicators as per the performance management process
• Developing learning and development plans as part of the performance management process.
• Timing of performance reviews, including progress reviews as well as formal reviews.
• Effective feedback techniques
• Talent management as part of the performance management process

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