BSB51918 - Develop and Use Emotional Intelligence - Leadership and Management Assessment Answer

Assessment Task:

BSB51918 Leadership and Management Assessment Answer

Task 1 Nova residence -self-assessment template

Task 2 Self- assessment -management Strategy template

Task 3 Action plan -action plan template

Assessment Scenario

Your assessment questions will be provided through an email sent from Tami, your manager at Key Steps Consulting. The questions will be based around job tasks and scenarios for Key Steps Consulting’s client, Nova Residence.

Task 1

Hello,

I have recently been contacted by our client Sandra from Nova Residence. Nova Residence is a long-term client here at Key Steps Consulting. They have recently contacted us to support managers in developing the emotional intelligence of the team.

Sandra mentioned that there were a few complaints from the residents regarding the emotional responses from staff members.

Working with Sandra will be a great experience for you professionally. Before we can begin working with her team, I would like you to complete this Emotional Intelligence activity.

Kind regards,

Tami | Manager | Leadership and Management Team

Task 2

Hello,

The emotional intelligence activity is a great way to develop your selfawareness.

As Sandra would like assistance with developing the staff members emotional intelligence, I need you to develop a plan.

Sandra has created a self-assessment with her team during their last staff meeting.

I need you to create a management strategy for Sandra. The management strategy will include planning at an individual and team level. When creating your plan, keep in mind the Johari window model, or another emotional intelligence technique. I have this template for you to use.

Kind regards,

Tami | Manager | Leadership and Management Team

Task 3

Hello,

Now that you have developed your Management Strategy, I need you to include your action plan.

In your action plan, you need to break down your strategies into achievable actions. The Johari Window technique, or a technique that helps people better understand their relationships with themselves and others, needs to be included.

Create this action plan using this template.

Kind regards,

Tami | Manager | Leadership and Management Team

Activity 1)

Identify the team’s strengths and weaknesses.

Activity 2)

Based off Sandra’s and the team’s goals, explain what the objective is.

Activity 3)

The management strategy is one that will be implemented over time. To set them up for success, identify the roles that each member can play in implementing this plan in line with the objectives. Consider, mentor roles, using each member strengths and how they can work together as a team.

Activity 4)

When creating a management plan, it is important to look at workplace situations and environments that may be triggered. List the triggers that have been identified in the self-assessment.

Activity 5)

Let’s start planning. We will need to address a plan for each team member to develop their emotional intelligence individually, as well as a team.

Activity 6)

Use the table below to develop a plan to implement the strategies you identified in activity 5, to encourage the self-management of emotions for the team members.

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