BSB51918: Diploma of Leadership and Management - BSBLDR513: Communicate with Influence - Management Assignment Help

Assignment Task:

Assessment Task 1: Communicating with influence project

Task summary

You are required, in the role of General Manager of IPSO Appliances, to prepare a presentation which seeks support for the introduction of new working from home arrangements. This will involve persuading and negotiating with key stakeholders within the organisation to adopt these arrangements. This assessment is to be completed in the simulated work environment.

Required

• Computer and Microsoft Office and internet access
• Employee Relations Strategic Objectives
• Meeting Policy and Procedures
• Position Paper Template
• Agenda Template
• Meeting Minutes Template
• Space for a meeting
• Roleplay participants

Assessment Task 2 Instructions

Carefully read the following:

IPSO Appliances Australia is a company that manufactures and distributes a range of kitchen and laundry appliances. It has also had a commercial division supplying kitchen and laundry equipment to businesses. The company is based in Penrith, NSW, where it operates out of a large office block, occupying 2 floors. There are also 2 warehouses close by for storing and distributing products. The warehousing staff are all located in the warehouses. IPSO Appliances Australia staff include the Managing Director, Human Resources Manager, Finance Manager, Sales Manager (Commercial), Sales Manager (Domestic), Warehouse Manager, Warehouse staff (20), Sales Desk Team Leaders (5) and a customer service department comprising of Technical Support Analysts (20) and Customer Service Representatives (80). The Technical Support Analysts provide technical support via telephone and the Customer Service Representatives respond to general customer enquiries and provide general, non-technical support. 65% of the staff are female and 20% work part-time. Approximately 90% of the younger employees (under 35) work full-time hours (75 hours per fortnight) and 60% of older employees (35 years and over) work part-time (40 hours per fortnight). The customer service department operates 6 days a week, Monday to Sunday from 7am to 10pm. Staff currently work rotating shifts. Across the industry, there is generally a high turnover rate of call centre customer service representatives: 26%. Customer representative staff turnover for IPSO Appliances Australia in 2015 was slightly higher at 31%. Staff feedback surveys and exit interviews have identified that that many of the staff have either left or are considering looking elsewhere for employment due to the requirement that they work rotating shifts across seven days. Staff found that differing start times made it difficult to travel to work, particularly matching work schedules with public transport timetables, as well as attending to responsibilities at home

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