BSB51918: Diploma of Leadership and Management - Management Assignment Help

Assignment Task:

Task 1

Assessment Instructions

This is an individual assessment. You are required to demonstrate skills and knowledge required to develop operational plans in consultation with key stakeholders.

If you need help understanding any questions, ask your assessor to explain.

Procedure

In response to a simulated business scenario, you will research resource requirements and develop (or amend) an operational plan in consultation with relevant stakeholders. As a part of the development of your plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance with organisational requirements.

Read the BBQfun scenario information provided in Appendix 1 and the BBQfun simulated business documentation provided by your assessor. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3 and for your own records.

• Write a brief summary of the BBQfun operational environment that includes: 

• an outline of the legislative and regulatory context that is relevant to BBQfun’s operational plan 

• an outline of the BBQfun policies and procedures that directly relate to the operational plan

• an explanation of the role of an operational plan in achieving the successful implementation of the e-commerce strategy

• a discussion of your intention to either develop a new operational plan for BBQfun, or to amend the existing operational plan; support your discussion with reference to different methods and models for developing operational plans – such as methods for setting goals, outlining actions, identifying risk and monitoring performance.

• Research resource requirements for implementation of e-commerce strategy and develop an action plan for the implementation of the e-commerce strategy. In your plan include:

• physical resourcing (all major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement steps for each resource type) and human resourcing (all major steps, e.g. recruiting, training, communication)

• timelines and milestones for implementing the e-commerce strategy

• consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders).

• An example action plan template is provided in Appendix 2.

• Ensure plans adhere to organisational requirements set out in the scenario and in relevant policies and procedures.

• Develop performance indicators for operational and financial targets and amend or develop existing operational plans to include KPIs and financial targets related to e-commerce strategy. 

• Develop a balanced scorecard for an e-commerce customer service representative including three KPIs and associated targets.

Task 2

Assessment Instructions

This is an individual assessment. You are required to demonstrate skills and knowledge required to plan and manage resource acquisition.

If you need help understanding any questions, ask your assessor to explain.

Procedure

In response to a simulated business scenario, and using work completed in Assessment Task 1, you will develop and implement strategies to ensure physical and human resourcing is carried out in accordance with organisational policies, practices and procedures and intellectual property (IP) provisions.

Read the BBQfun simulated business information provided in Appendix 1 of this task and in the business documentation provided by your assessor (the same documentation provided in Assessment Task 1). Submit a portfolio of your implementation documents. Keep copies of your work for your records.

Plan and implement physical resourcing:

• Review the physical resourcing activities in the action plan you developed in Assessment Task 1 and elaborate on your plan by including all steps and strategies to acquire resources in accordance with organisational requirements.

• Explain the risk management strategy needed to protect the organisation’s IP and/or ensure the organisation does not breach third-party IP. 

• Plan and implement human resourcing:

• Review the human resourcing activities in the action plan you developed in Assessment Task 1 and elaborate on your plan by including all steps and strategies to recruit people in accordance with organisational requirements.

• Incorporate IP requirements for human resource acquisition to ensure trade secrets and confidential information is protected from theft, misuse and unauthorised distribution.

• Prepare using the interview planning template provided in Appendix 4.

• Assess and make recommendations on two potential recruits in accordance with your plan. You may use the templates provided or develop your own. You may want to use the assessment and evaluation template provided in Appendix 5.

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