BSB51918 - Diploma of Leadership and Management - Performance Plan - Planning and Decision Making - Tuckman’s Theory - Management Assignment Help

Assignment Task:

Case Study 
This task is based on a case study of the XYZ Company call center. For this task you have to prepare a briefing document, the Performance and Development Plan template, strategies you will use to support team members to meet their KPIs, strategy you will use to ensure team members have an input into the planning, decision- making and operational aspects of their work and the strategies you will use to encourage team members to participate in and to take responsibility for team activities, including communication processes, and to raise any issues or concerns. 
Moreover, a draft policy and procedure to cover all those points described in the above paragraph. Make an implementation and monitoring plan. You also need to outline the leadership techniques and strategies you would use to provide feedback to encourage, value and reward the individual contribution of your team members and outline ways you will ensure you serve as a role model for your team to enhance the XYZ company image among the stakeholders.  
You have to develop a communication plan to share the progress of your team with the shareholders, Outline how you will facilitate a two-way flow of information on team performance and solve conflicts between team and management.

1. Prepare a briefing document that outlines your understanding of (a) the team purpose, (b) roles, (c) responsibilities and (d) accountabilities in accordance with organizational goals, plans, and objectives.  
 
This document should be appropriate to distribute to team members as a consultation process to establish a common understanding. 
 
2. Using the Performance and Development Plan template, prepare a six-month performance plan to establish (a) the expected outcomes, (b) outputs, (c) key performance indicators (KPIs) and (d) goals for the retail team. You may need to conduct additional research to determine realistic KPIs. 
 
3. Outline the strategies you will use to support team members to meet their KPIs over the next six months. 
These strategies should address any formal and informal learning requirements and may be in the form of an action plan. 
 
4. Outline the strategy you will use to ensure team members have an input into the planning, decisionmaking and operational aspects of their work. 
 
5. Outline the strategies you will use to encourage team members to participate in and to take responsibility for team activities, including communication processes, and to raise any issues or concerns. 
 
6. XYZ currently has no policies or procedures around allowing and encouraging employees to take responsibility for their own work and to assist others to perform their roles and responsibilities within the team.  
 
Prepare a draft policy and set of procedures that would achieve this. It may be relevant to utilise information that has already been documented in completing tasks 1–5 above. 
 
7. For the policy and procedure created above, develop an implementation and monitoring plan to ensure that team members take responsibility of own work and assist others to perform their roles and responsibilities within the team. 
 
8. XYZ currently has a formal feedback process that is documented in the performance improvement and development plan template. Senior managers feel this process alone is not appropriate as a mechanism to provide feedback to staff. Outline the leadership techniques and strategies you would use to provide feedback to encourage, value and reward the individual contribution of your team members. 
 
9. XYZ expects its retail outlet managers to lead by example. Outline three ways you will ensure you serve as a role model for your team to enhance the XYZ company image among the stakeholders.  
 
10. Develop a communication plan to share the progress of your team over the next six months with each of the stakeholder groups outlined in the current XYZ operational plan. Your plan should include who you will communicate with, what information they will receive, the method of the communication and the frequency of the communication. 
 
11. Outline how you will facilitate a two-way flow of information on team performance issues between your team and senior management. 
 
12. One of your team members is concerned that they will not be able to achieve the KPIs you have set and that they will probably get sacked. Explain what you will do to address and resolve their concerns, including referring to and following up with senior management and other relevant stakeholders. 

Task summary: Students are to answer all written questions. 

1. It is important to consult team members when establishing the team’s performance plan that will contribute to organizational goals, plans, and objectives. When consulting with the team, why is it important for them to have a common understanding of: 

• Team purpose? 
• Roles? 
• Responsibilities? 
• Accountabilities? 

2. Explain what a Performance Plan is used for,

• what it should contain, 
• what it should align with and 
• the types of goals it might include

3. Provide an outline of what you, as team leader, can do to support team members in meeting expected performance outcomes?
4. Discuss the benefits of involving team members in planning and decision making. 
5. Provide reasons why policies and procedures ensure team members take responsibility for their own work and to assist others.
6. Explain the role of feedback in encouraging, valuing and rewarding individual and team efforts. Provide some examples of how you can do this. 
7. Outline two strategies that can support team cohesion, participation and performance. 
8. Explain consensus decision making and provide two strategies for gaining consensus for an idea or action within a team. 
9. Explain Tuckman’s theory of team development in your own words.

10. Explain how group dynamics can support or hinder team performance. 
11. List two common positive and two common negative behaviours of a team leader that can affect group dynamics.
12. Outline two strategies for improving group dynamics. 
13. Explain how a team leader can assist in preventing issues from arising within their team. 
14. Explain how each of the following options can be used as issue resolution strategies 
a. Discussion       
b. Written Communication 
c. Mediation       
d. Compromise 
e. Voting 

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