BSB51918 - Management - Diploma of Leadership and Management - Colesworths manufactures gym and personal fitness equipment - Report Writing Assessment Answer

Diploma of Leadership and Management Colesworths manufactures gym and personal fitness equipment  Report Writing Assessment 

Assessment Task:

Your company Colesworths manufactures gym and personal fitness equipment which is sold to numerous retail chains and individual stores. A new competitor has entered the market and is taking away some of your company’s market share. As there is no discernible difference in the quality or price of your products compared to your competitor’s products, higher management believes it is a customer service issue. They have asked you to complete a report detailing how these customers can be won back. Include the following in your report:
1. What strategies would you use to monitor product & service targets and standards?
2. Develop a strategy to obtain customer feedback in regards to the above.
3. Explain how you will use the following resources effectively to promote quality service to customers:
a. Equipment
b. Finance
c. People

d. Technology

4. What records and reports would be maintained by management? How would they be stored?

Part B – Written or Oral Questions
One of your largest customers, a popular retail chain, has communicated a major complaint to you. An urgent order was guaranteed by one of your
customer service representatives but didn’t arrive by the guaranteed date. The customer service representative admits they didn’t book the transport company
in time for the delivery to be made by the requested date. They claimed they were too busy and forgot about the request. The Manager of this retail chain is very frustrated because this was the third time of not receiving the order by the guaranteed date even though the urgency of the delivery was already discussed with the customer service representative of your company. Now they are thinking of leaving you and switching to a different supplier. They are also asking to cancel the next two orders which were placed by the retailer this morning.
1. How will you overcome this problem with the client?
2. What adjustments would you make to service delivery to ensure such problems do not occur again?

This BSB51918: Management Assessment has been solved by our  Management experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.