BSB61015: Advanced Diploma of Leadership & Management - Strathfield College - Management - Case Study Assessment Answer

Subject Code: BSB61015 Internal Code: 1AIECI

Case Study Assessment Answer

Assignment Task: BSB61015 Assessment Objective: Part A requires you to contribute to the creation of an organisation development plan which ensures that the organisation will become more effective over time in achieving its goals. It applies to individuals with organisation wide responsibilities who are critically involved in shaping and focussing the organisation so that it can adapt to new technologies, challenges and markets. Part B requires you to prepare an organisational development plan and communication plan relating to the Case Study or, if your Assessor agrees, to a similar project in your organisation. Assessment Description: The following Assessment Tasks must be completed by you to enable you to demonstrate these skills. These must be conducted: Using the simulated business Bounce Fitness or In your own work if you are able to access all the documents and conduct all of the activities. If you are using your own business, simply replace references to Bounce Fitness with the name of your organisation. Ensure that you gain the approval of your choice with your Assessor before commencing. Q1. Describe one thing you could do to maximise participation in and support for organisational development in each of the following areas:

• Change Management
• Consultation
• Evaluating the Process and Outcomes
• Generating Ideas and Options
• Managing Conflict and Resolving Problems

Q2, Describe how organisational behaviour and dynamics are relevant to planning and implementing organisational development. Q3. Explain how legislation impacts on organisational development and change. Q4.List five aspects of organisational culture that can affect organisational development and describe how to address each. Part B: Practical: Prepare an Organisational Development Plan Case Study During its expansion, Bounce Fitness left the Centres to function as independent units. In the interests of increasing customer satisfaction, Bounce Fitness has decided to standardise the way in which the Centres operate. Complaints received initiated this change. They intend to use the same systems which will be developed and documented in Head Office, the same customer service techniques, and the same fitness class routines which will be changed monthly and again issued through Head Office. The Board and Executive are very keen but expect resistance from the Personal Trainers who all believe that they create better routines than the Head Office could. The Centres, staff, and clients have not been informed yet. You have been charged with the responsibility of developing a detailed organisational development plan (action plan) for this initiative which clearly addresses what is to be developed and why and how the development will occur. Note: If you are using a situation in your own organisation, your Assessor will need to meet with your manager to complete an Evidence Record to be able to accurately assess the information that you supply. Regardless of whether you are using the simulated business, Bounce Fitness, or your own, ensure you cover all points following in your plans. If you are completing your Assessment on an activity in your own business, you must provide all of the same documents as may be required for the Case Study including the project details for your Assessor.

Procedure:

Review the simulated business documentation provided on including

• Infrastructure tab / Business Strategy and Planning
• People tab / Hierarchical Structure / HO and Centres
• Documents tab / Administrative / Organisational Development Plan Template
• Documents tab / Administrative / Communication Plan Template

Note: The instructions on accessing bounce fitness website are provided on Moodle. Q1. Analyse strategic plans to determine organisation development needs and objectives. Q2. Consult with relevant groups and individuals to profile the organisation's culture and readiness for organisational development Note: Arrange a time to meet with the CEO (your assessor) and inform managers/instructors (individuals are chosen by your assessor to play the roles of managers) to discuss planning. Inform managers/Instructors of change processes, gain support, and seek feedback and suggestions for improvement. In the consultation, processes Prepare to:

1. determine who will appropriately take key roles in the organisational development process and confirm their commitment
2. collect and analyse data on areas of the business experiencing problems or that need realignment
3. determine and agree on objectives and strategies for organisational development
4. consider change management techniques required to achieve the workplace culture outcomes  and build them into the organisation development plan

Q3. Develop communication/education plans to achieve communication objectives in relation to the desired work environment and desired approach to problem-solving and developmental activities Q4. Develop an Implementation Plan Including:

1. state the approach to be taken in upcoming consultation with managers processes to maximise participation in the organisation development process
2. Undertake team development and training activities to develop collaborative approaches to problem-solving and

Q5. Develop a set of strategies and an action plan to address the following

1. Facilitate groups to articulate problems and to propose means for resolving the problems. Maintain regular team meetings and individual feedback in accordance with communication plan
2. achieve the set-out activities and interventions in the organisation development plan and maintain, evaluate, and modify them as required
3. ensure senior management reinforces organisation development program by ongoing messages of support and appropriate resource allocation.

Q6. Conduct evaluation through a survey of your planning activities adjustments as appropriate including:

1. 1. Revise training schedule including days, time and duration
   2. Evaluation of organisation development plans in terms of costs and benefits and opportunity costs

Specification:

1. 1. submit a 1–2-page outline of a plan containing outcomes of the consultation
   2. organizational development plan including strategies stated in Q5.
   3. Survey form
   4. Revised planning document from organizational development plans such as training or communication plan.

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