BSBADM502 Green Tree Case Study - Decision Making Process - HR and Administration - Management Assignment Help

Assignment Task:

BSBADM502 Green Tree Case Study Management Assignment Help

Assessment Task 1

Questions

1. Identify six (6) responsibilities of the chairperson at a meeting.

2. How is a formal meeting different from an informal or semi-formal meeting? Who determines the rules of a formal meeting? 

3. What is the meaning of each of the following terms? (1 sentence each)  

a) Agenda  

b) Standing orders  

c) Minutes

d) Motions  

e) Amendments  

f) Points of order  

g) Quorum

h) Seconder  

i) Casting vote

4. Name and describe the two (2) main methods of reaching a decision and give one advantage and one disadvantage of each. 

5. What information should formal meeting minutes include? 

6. In the table below, describe each meeting type listed and identify the technology required to run each meeting type. 

7. Outline the importance of policies and procedures in relation to meetings (including legal requirements).   

8. The behaviour of individuals within a group and the behaviour of the group itself can have an impact upon the meeting.  In the table below, provide a description of each of the behaviour types listed and suggest a strategy to handle each type of behaviour.   

9. Identify the reasons it is important to distribute meeting minutes promptly and within designated timelines.   

10. Design a checklist for planning and preparing a meeting. 

11. Explain four (4) considerations when filing meeting minutes. 

12. Identify eight (8) factors to take into account when choosing the venue for a meeting.  Provide a brief explanation for each factor.   

13. Why should the Chairperson brief the Minute Taker and what should be included in the brief?  

Assessment Task 2:

Prepare for meetings 

Instructions:  Read the scenario below and use the Summary of Customer Feedback provided to prepare for a meeting.   

You are required to do the following:

1. Prepare an agenda (template provided below) which sets out:  

• Purpose of meeting  

• Items for discussion  

• Participants and assigned roles  

• Decision-making process  

• Where and when the meeting will be held.   

2. Prepare an email inviting participants that include:

• The agenda

• Details of pre-reading or requests which require preparation in advance of the meeting  

3. Complete the Meeting Arrangements Checklist (template provided below).  A catering menu has been provided for budgeting purposes.   

You will need to check the document format is correct according to the Meeting’s Policy and Procedures. 

Scenario:

 Your business, Green Tree, a chain of speciality food restaurants, found that it is losing return customers and has surveyed customers in order to identify the potential reasons. The customer experience defined in social media posts revealed that while the table and bar service were efficient, friendly and contributed to enriched experiences, the initial contact, reservation and check-in processes were severely lacking. 

Responses showed that:

- 58% Will return  

- 24% Might return  

- 18% Will not return

You have carried out further surveys to identify customer needs and now need to take action to improve service performance in the areas of concern.   

You have called a meeting with senior staff to discuss the problem and customer feedback.  You invite

1. Evelyn – Administration Manager.    

2. Francesco – HR and Training Manager  

3.  Magnus – Restaurant Manager.    

4.  Scott – Operations Manager.   

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