Highlights
Performance objective
In this assessment task you will demonstrate skills and knowledge required to plan or review administrative systems and implement new or modified administrative systems.
Assessment description
For this task, you will plan a new administrative system or review an existing system in a business context.
Your trainer and assessor will arrange for you to have access to a simulated environment, which will be your education provider.
You will need to:
? Consult with users or stakeholders to develop an administrative system or revise an existing system, which must meet both organisational needs and external requirements such as codes of practice and legislation.
? Follow organisational policies to select an appropriate developer or supplier (Appendix 1)
? Prepare detailed planning for the implementation of the system, including communication, training and risk management activities in the simulated environment.
Assessor instructions
Students will need to undertake the assessment in the simulated environment (ANC simulated office).
Provide a simulated business context for the student to undertake the assessment. Students should meet with a staff member of ANC to consult and plan a detailed implementation of a new or revised version of an existing Administrative system. The Assessor should book appointment with staff member and allow access to the relevant policies and procedures.
Assessor will need to meet with the students to ensure that the environment selected by the students will allow them for the completion of assessment requirements. For example, to cover requirements for assessment, trainer assessor should allow students to access organisational policies (Appendix 1) in a simulated office.
Assessor should make arrangement for students to have appointment with a staff member for this assessment.
3. Obtain quotations (through email) from suppliers or developers in accordance with the relevant organisational policies and procedures (Appendix 1) to submit to your assessor. You must obtain at least two quotations to compare.
4. Create a table to compare quotations in accordance with business needs and select a suitable supplier according to organisation policy (Appendix 1)
5. Consult with staff and organisational stakeholders to determine implementation strategies. Collect meeting minutes or other correspondence as evidence of consultation.
Strategies could include, for example:
I. using external consultants
II. change management strategies
III. Strategies for encouraging staff participation in all stages of implementation
6. Develop a Gantt chart for the Implementation plan .Include the following implementation activities in your chart
I. Physical development of the system and/or installation
II. Testing
III. communications to introduce system and procedures
IV. Skills assessment and training.
7. Develop a communication (email, letter, or other form of business correspondence), in accordance with your implementation plan, to introduce the new system and procedures to staff and explain the purpose of the new system.
8. Develop written procedures for the use of the system. Include instructions for at least one troubleshooting or alternative procedure, for example, instructions on what to do if the system goes off-line or malfunctions.
9. Provide training and support for staff. Ensure that all of the following options are carried out in accordance with your implementation plan:
I. Identify the skills required by staff to use the system
II. Staff training needs.
III. Develop a 1 page training manual or handbook to train new users of the system.
Assessment Task 1(Part B): Presentation
Deliver a presentation on your new administrative system which must include the following slides:
1. Identify requirements for a new administrative system
2. Quotation comparisons from supplier
3. Implementation plan
4. Staff training
5. Contingency plan for risk
Legislation
? Work Health and Safety Act 2011
? Copyright Act 1968
? Public Records Act 1973
? Evidence Act 2008
? Information Privacy Act 2000
? Health Records Act 2001
? Crimes Act 1958
? Crimes (Document Destruction) Act 2006
? Public Administration Act 2004
? Freedom of Information Act 1982
? Equal Opportunity Act 1995
? Education and Training Reform Act 2006
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