BSBADM504 - Swaggies Case Study - Supply Chain Assignment Help

Assignment Task

Case Study: Swaggies
Swaggies is a growing chain of franchised gift stores retailing authentic Australiana products.
Swaggies is committed to becoming the leading retailer of authentic Australiana gift products by providing customers with a unique selection of quality products at competitive prices.
The key strategies of the organisation are:

• maintain excellent customer and community relations
• ensure staff are trained to provide a first class service
• maintain unique in-store presentation
• provide expert marketing for the promotion of stores
• increase the range and depth of products offered.

The business organisation structure of the Head Office is outlined in the Swaggies Organisational Chart in the assessment files. Recent recruitment has resulted in the following appointments to the Head Office, with these to be added to the Organisational Chart:

• Accountant: James O’Keefe
• Chief Research Officer: Hans Zweiter
• Research Assistants: Mary Lewis, Adrienne Forth
• Secretary: Abbey Lane
• Receptionist: Heidi Gambol
• Production Manager: Robert Dever

You have also recently been employed as the Administration Assistant (Clerk 5/6).
Swaggies has recently been approached by the Australian Defence Forces (ADF) to supply various uniform components to the ADF and some State and Territory law enforcement forces. The initial contract with the ADF is scheduled to commence in 12 weeks.

The details of this contract are subject to intense security measures. Additional research and production facilities are required and arrangements have been made to lease suitable premises in a regional town close to Sydney. This new facility will house the manufacturing area for the new items as well as an office for visiting management. It will employ a full-time receptionist/secretary and a production team of 50 employees. Robert Dever will relocate to the new facility to oversee the process. A full-time accountant (James O’Keefe) has been appointed to the new office. He will require secretarial support (Abbey Lane) plus the appointment of a part-time bookkeeper/payroll officer to cope with the increased workload at the new site.
Currently the following operations are in place at Swaggies:
-All the financial and payroll records are maintained using a manual system. Employee details and leave records are recorded in a card file that is kept in a box on Tran’s desk. The payroll is calculated weekly and employees are paid by electronic funds transfer, however this is done manually for each employee.
-High-level security systems at the Sydney premises currently include a keycard access system for all personnel to designated areas of the facility.
-The current computer system is not networked and consists of six workstations with selected applications from Microsoft Office such as Word, Excel or PowerPoint installed on each terminal, dependent on the user's needs. Each user has a password for their terminal only. Internet access is available to all staff.

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