BSBADM506: Communication - Anti-Discrimination Legislation - Privacy Laws - Management Assignment Help

Assignment Task

Submission details 
The assessment task is due on the date specified by your assessor. Any variations to this  arrangement must be approved in writing by your assessor.  
Submit this document with any required evidence attached. See specifications below for  details. 
Performance objective 
In this assessment task you will demonstrate skills and knowledge required to identify and  establish document standards in an organisational context. 
Assessment description 
You will answer and submit written answers to four questions based on a simulated  business case study and scenario information provided.  
Procedure 
1. Read the scenario in Appendix 1 and make sure you have received the Adept Owl  simulated business documentation provided by the assessor. 
2. Read through the questions provided in Appendix 2 of this task. 
3. Respond to the questions by referring to the Adept Owl simulated business  documentation provided by your assessor in Appendix 1. 
4. Submit written answers to your assessor within an agreed timeframe and in an agreed format. Ensure your answers reflect specifications as outlined below. Keep  copies of all submitted materials for your records. 
Specifications 
You must submit: 
Written answers to four questions (provided in Appendix 2). 
Your assessor will be looking for responses to questions that demonstrate:

Literacy skills to read and interpret policies and procedures 
Research and analysis skills to evaluate content, structure and purpose of technical  texts, and to adapt task instructions to suit changes in technology 
Knowledge of cost constraints and document production processes 
Knowledge of key provisions of relevant legislation and regulations, codes and  standards that may affect aspects of business operations, such as: 

Anti-discrimination legislation

Ethical principles 
Codes of practice 
Privacy laws 

Demonstrate knowledge of how to locate experts which are external to the  organisation or workgroup. 
Appendix 1 – Adept Owl scenario 
Background 
Adept Owl produces high-quality, entertaining board, card and puzzle games for the  enjoyment of all ages. According to the company’s vision, Adept Owl intends to establish  its reputation within five years, ‘as one of the finest, most innovative and entertaining  board game developers in Australia’. To achieve this goal, the company will need to  engage in several strategic directions: 
Engaging with customers  
Developing and improving products and production 
Supporting innovative thinking, management and leadership skills

Creating a high-performing organisation 
Ensuring sustainable materials and processes are used in manufacture and  distribution. 
On the level of creating, maintaining and storing company documentation, these strategic  directions are supported by specific activities, for example: 
Creating standards for documents, in the form of a style guide, to improve  readability (for internal and external customers) and to promote a consistent look and-feel 
Creating procedures for document production that ensure consistent, high-quality  outcomes and efficiency 
Designing templates and standard text – in conformity with the style guide and  production procedures – to improve workflow further 
Developing people-focused implementation strategies – for example delivering  training on documentation – to ensure the cooperation of all staff in the  maintenance of document quality, sustainability, and legal and ethical compliance. 
As a new member of the administration team, with a responsibility for team leadership  and document design and development, your first order of business is to identify the  existing documentation standards at Adept Owl. In order to plan for meeting current and  future organisational needs, you will need to consider current performance and administration team capability.

Administration team performance 
The administration team at Adept Owl performs a range of documentation tasks. These  tasks are grouped into several main areas of activity, which provide the basis for measuring performance that drives organisational outcomes. The administration team at  Adept Owl uses the following performance scorecard, which includes various targets for  documentation output and quality. 
Current business needs 
In attempting to achieve its wider business goals, Adept Owl has a number of current  specific business needs relating to the skills capability and performance of the administration team in designing and using documentation. 
Letter mail-outs 
One of the most common tasks undertaken by the team is writing letters to both internal  and external customers. In all cases such letters need to conform to Adept Owl house  styles. Currently letters are created from scratch. Mass mail-outs present a problem for  efficiency as letters are created individually. This practice presents a problem with respect  to consistency and wastage of resources. A standard procedure for completing a mass  letter mail-out including a mail merge that is consistent with existing letter standards is  required. In the interest of budgetary control, only existing organisational software should  be required. The entire mail merge process should take no more than 5 minutes to  perform. 
Expense reporting 
One type of document the organisation currently lacks standard processes for is expense  reporting. Staff use a range of methods to report expenses. There are several problems  associated with this arrangement. Staff complain about the time needed to input  expenses. Administration staff complain about the lack of consistency, including incorrect  or incomplete coding of expenses. Allowable expenses codes are: 
Food 
Transportation 
Communication 
Training 
Other
A standard procedure for creating expense reports that encourages the use of time saving macros is required. In the interest of budgetary control, only existing organisational  software should be required. The entire procedure should take no more than 5 minutes to  perform. 
Future business needs and capability 
At this point it is unclear whether the organisation’s software list will be sufficient to take  the organisation through the next five years. The advent of social media platforms (Web  2.0) and their use in both internal and external business communications/marketing and  digital publishing technologies present both challenges and opportunities for Adept Owl.  Unfortunately, current software capability within the administration team means that the  team is barely proficient to use Microsoft Office and they will likely struggle with complex  document tasks without further training or recruitment to bolster capability. 

Appendix 2 – Test questions 
Question 1 
As a new member of the team you will need to identify organisational requirements. Referring to the Adept Owl scenario in Appendix 1, the Adept Owl style guide and  procedures, identify: 
One requirement for information entry 
Two requirements for file naming and storage 
Two requirements for output or quality of document design and production 
Two compliance requirements – explain how the existing adept owl processes help  ensure compliance with one piece of legislation and identify and explain one  possible code of practice or standard relevant to document production for possible  improvement of processes. 
Question 2 
Evaluate Adept Owl’s present and future information technology capability to satisfy  document design and production needs. 
With respect to human resource capability, where are the skills gaps that exist  currently within the administration team?  
How could the skills gaps be closed in keeping with organisational practices? 
What future IT capability needs (both physical and human) could the organisation  have with respect to document design and production within the next 2–5 years?  Identify at least one source of external advice or information you have used to help  you make this evaluation. 
What changes might be required to the Adept Owl style guide and procedures to  take account of anticipated technological changes? 
Question 3 
Referring to the Adept Owl style guide and procedures, identify three types of documents  used and required by the organisation. 
Question 4 
Develop a short procedure for either (a) a mass letter mail-out or (b) the creation of an  expense report. Ensure your procedures: 
Follow general style requirements of the Adept Owl style guide; include at least two  references to the style guide or procedures, for example, storage or use of fonts or  headings 
Adhere to information, budget and technology requirements outlined in the scenario  in Appendix 1.
 

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