BSBCMM511 - Communicate with Influence Competency - Insight Academy of Australia

Assignment Task

Overview

This Student Assessment Booklet includes all your assessment tasks for BSBBSB511 Communicate with influence.

Task Summary

This unit requires you to complete five assessment tasks. You must satisfactorily complete all tasks to achieve competency for this unit.

Dimensions of Competency

To be competent, you must show your ability to perform effectively in a broad capacity. The dimensions of competency ensure the person being assessed has the skills to perform competently in a variety of different circumstances. To be competent, you must demonstrate the following:

Task Skills: The skills needed to perform a task at an acceptable level. They include knowledge and practical skills, and these are usually described in the performance criteria.

Task Management Skills: These are skills in organizing and coordinating, which are needed to be able to work competently while managing a number of tasks or activities within a job.

Contingency Skills: The skills needed to respond and react appropriately to unexpected problems, changes in routine and breakdowns while also performing competently.

Principles of Assessment and Rules of Evidence

Assessment must be conducted in accordance with the rules of evidence and principles of assessment (definitions from the Users’ Guide:

Standards for Registered Training Organisations (RTOs) 2015). The following are the definitions of the Principles of Assessment and Rules of Evidence.

Validity: An assessment decision of the RTO is justified, based on the evidence of performance of the individual learner.

Reliability: ‘Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.’

Plan

The following outlines the assessment requirements for this unit. You are required to complete all assessment requirements outlined below to achieve competency for this unit.

Questions

1. Identify at least four communication principles that can be used to communicate to a cross-cultural audience.

2. Describe at least three techniques for conflict resolution and de-escalation.

3. Describe at least three negotiation techniques

4. Summarise the key features of legislation designed to protect personal information in Australia

5. Compare at least two main differences between mediation and negotiation,

6. In the table below are listed organisational policies and procedure documents, relevant presenting and meetings. Next to each document describe its purpose and also how this document impacts presentations and meetings

7. Explain the impact your communication tone, structure and style have on others during a meeting or presentation, which also includes verbal and non-verbal communication. Give an example how you can adjust it to suit the meeting participants or presentation attendees.

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