BSBCRT512: Originate and Develop Concepts

Assessment Tasks

Information for Students

You are required to demonstrate your skill and knowledge by working through each assessment task and submitting evidence as and when requested.

• Acknowledge any information you have used (websites, books etc.) by referencing the original source. For more information about how to reference please refer to the AIM Harvard Referencing Guide.

• Before you submit your work, please ensure you have clearly named and labelled your documents as per the Progress Checklist.

• Prior to recording any video evidence, have each participant complete the Training Consent for Recording Form.

• Assessment video evidence will need to be uploaded to YouTube:

  • Watch this ‘How to’ to get started.

  • Upload your video presentation directly to YouTube.

  • Select the video to be ‘unlisted’ in YouTube.

  • Provide the URL link to the video in your submission.

Note: Any organisational documentation presented as evidence within this assessment will be treated as commercial in confidence.

Assessment Conditions

Wherever possible, assessment should be undertaken within or in relation to a place of work where activities in the Assessment Tasks might reasonably occur. For the purposes of assessment, a place of work can include:

• Your own current employer or a previous employer

• A business you are familiar with (e.g., one owned and/or operated by a friend or family member)

• A local small business

• A community group, association, charity, or not-for-profit organisation in which you have an interest

Note: If you believe that you are unable to complete some or all Assessment Tasks within a unit of study using the above workplace settings, please contact your Trainer and Assessor to discuss alternative options.

Assessment Task 1: Develop Processes to Support Workplace Relationships

Part A

For this part of the Task you will need to develop three processes to support effective working relationships within your chosen place of work. Use the templates provided to document your processes.

i. Employee Consultation Process

• Implementation date: [enter a commencement date for the process]

• Process acceptance: [enter the name of the person(s) who need to approve the process]

• Process review: [enter the timeframe/frequency for process review and those who will be involved]

• Process objectives: [broadly, what are the goals of the process? How does it support participation, collaboration and cooperation?]

• Application: [who does this process apply to?]

  • [provide examples of situations when the process would apply]

• Process guide: [enter step by step guidance for meeting the process objectives. It may be beneficial to include a flow chart or similar]

• Resources: [outline any resources needed to implement the process]

• Compliance: [list the regulations, legislation or code(s) of practice that the process is aligned to]

ii. Conflict Management Process

• Implementation date: [enter a commencement date for the process]

• Process acceptance: [enter the name of the person(s) who need to approve the process]

• Process review: [enter the timeframe/frequency for process review and those who will be involved]

• Process objectives: [broadly, what are the goals of the process? How does it support participation, collaboration and cooperation?]

• Application: [who does this process apply to?]

  • [provide examples of situations when the process would apply]

• Process guide: [enter step by step guidance for meeting the process objectives. It may be beneficial to include a flow chart or similar]

• Resources: [outline any resources needed to implement the process]

• Compliance: [list the regulations, legislation or code(s) of practice that the process is aligned to]

iii. Issue Escalation Process

• Implementation date: [enter a commencement date for the process]

• Process acceptance: [enter the name of the person(s) who need to approve the process]

• Process review: [enter the timeframe/frequency for process review and those who will be involved]

• Process objectives: [broadly, what are the goals of the process? How does it support participation, collaboration and cooperation?]

• Application: [who does this process apply to?]

  • [provide examples of situations when the process would apply]

• Process guide: [enter step by step guidance for meeting the process objectives. It may be beneficial to include a flow chart or similar]

• Resources: [outline any resources needed to implement the process]

• Compliance: [list the regulations, legislation or code(s) of practice that the process is aligned to]

Part B

For this part of the Task you will need to meet with at least three team members to introduce the three processes developed in Part A.

To assist you with this Task, you will need to create a basic presentation (PowerPoint or similar) that ensures your meeting/discussion covers the following:

• Introduction to each of the processes and their objectives

• Overview of how, when and why each process might be used and the roles team members play in execution of the processes

• Detailed explanation of the process steps

• Q and A to ensure team understanding, clarify any issues and gain acceptance of the processes

Note: Where feedback necessitates changes to the processes, provide updated versions as evidence for this Task including commentary on what was changed and why.

Documentation Required:

• Presentation/discussion documentation (follow-up email, meeting notes)

• Completed Meeting Feedback Forms from participants

Summary of Submission for Assessment Task 1:

• Three documented processes for Part A

• Presentation materials, meeting notes, follow-up email, and completed feedback forms for Part B

• Updated versions of process documents (if applicable) for Part B

Assessment Task 2: Implement Processes to Support Workplace Relationships

Part A

• Implement the employee consultation process developed in Task 1 with at least three team members.

• Meet with the team members to consult on one or more issues that may impact their work (e.g., changes to work patterns, location, tasks, technology, reporting lines, or new products/services).

Before Meeting: Answer the following:

1. Briefly describe the issue(s) you will be consulting with the team about.

2. How might the team react to the issue(s)?

3. How will you ensure team members are involved in the conversation?

4. How will your employee consultation process assist you in facilitating the meeting?

5. What decision-making criteria will you use to bring the consultation to a positive conclusion?

6. How will you address any resistance or disagreement over the decision being made?

Part B

1. Meet with your team (at least three people) to conduct your consultation (approx. 15 minutes). Video recording is required, and Consent for Recording forms may be needed.

2. Reflect on the meeting and answer:

   • How well did participants respond to the issue(s) discussed?

   • Comment on your effectiveness as the facilitator. What worked well, and what could you do differently in future?

   • Review the meeting against your consultation process. To what extent did the meeting align with the process? What would you change?

3. After the meeting, send a follow-up email to participants summarising:

   • The issue(s) discussed

   • Decisions made

   • Further actions to be taken
     Include a copy of the email in your submission.

Part C

1. Implement the conflict management process developed in Task 1. The conflict must involve at least two team members.

Conflict Examples:

• Differences in personality or work approaches

• Misunderstandings, communication barriers, or negative behaviour patterns

• Perceived disregard for quality or safety

• Competition for resources or disruptive change

Tasks:
i. Describe the conflict, including:

• Nature of conflict

• People involved

• Background/context and contributing factors

ii. Discuss potential difficulties in handling the conflict and preparation strategies.

1. Meet with team members to resolve the conflict using your conflict management process. Document discussion (follow-up email, meeting notes).

Reflection:

• How well did participants respond?

• Comment on your effectiveness as facilitator.

• Review meeting against your conflict management process. What would you change?

1. Send a follow-up email summarising:

• The issue(s) discussed

• Decisions made and commitments

• Further actions
  Include a copy of the email in your submission.

Summary of Submission for Assessment Task 2:

• Written responses for Part A

• Link to video and Consent for Recording forms for Part B 1

• Written responses for Part B 2

• Copy of post-meeting follow-up email for Part B 3

• Written responses for Part C 1

• Written responses and meeting notes for Part C 2

• Copy of post-meeting follow-up email for Part C 3

Assessment Task 3: Support Team Collaboration

Part A: Planning Delegation

Complete the delegation template:

• Tasks/project to be delegated: [describe activities and why suitable]

• Team members: [name of team member 1] | [name of team member 2]

• Team member attributes: [skills, knowledge, experience, aptitude, attitude]

• Performance expectations: [what good collaboration looks like]

• Tools and resources: [resources needed]

• Leader support: [steps and strategies to support collaboration]

Part B: Implementing Delegation

1. Meet with team members to explain the delegation:

   • Detailed explanation of work and roles

   • Agreed timeframes, deadlines, and check-ins

   • Support for collaboration

   • Opportunity for questions and concerns

After the meeting, send a follow-up email summarising the above. Include a copy in your submission.

1. Reflect on the delegation:

   • Success of delegation and handling of issues

   • Team members’ response and promotion of collaboration

   • Personal learnings

Summary of Submission for Assessment Task 3:

• Completed planning template for Part A

• Copy of post-meeting follow-up email for Part B 1

• Written responses for Part B 2

Assessment Task 4: Review Management of Workplace Relationships

Part A

Collect feedback on your performance from at least two team members. Use the Workplace Relationships Feedback Form and include completed forms in your submission.

Part B

Analyse the feedback and answer:

1. How do you feel receiving feedback? How do team members feel about giving feedback?

2. Identify areas of strength.

3. Identify areas for personal/professional development.

4. Explain at least three development/improvement actions:

Summary of Submission for Assessment Task 4:

• Copies of feedback forms for Part A

• Written responses for Part B

Brief Overview of Assessment Requirements

The assessment tasks are designed to evaluate the student’s ability to develop, implement, and review processes that support effective workplace relationships. Key elements include:

1. Assessment Task 1 – Develop Processes to Support Workplace Relationships

   • Part A: Develop three documented processes: Employee Consultation, Conflict Management, and Issue Escalation.

   • Part B: Present these processes to at least three team members, obtain feedback, and document the discussion.

2. Assessment Task 2 – Implement Processes to Support Workplace Relationships

   • Part A: Apply the Employee Consultation Process in a real or simulated workplace scenario.

   • Part B: Conduct consultation meetings, video-record sessions, reflect on effectiveness, and send follow-up communications.

   • Part C: Implement the Conflict Management Process, address conflict between team members, document outcomes, and reflect on the facilitation process.

3. Assessment Task 3 – Support Team Collaboration

   • Part A: Plan delegation of tasks to two team members using a structured template.

   • Part B: Implement the delegation, provide guidance and support, document the process, and reflect on team collaboration outcomes.

4. Assessment Task 4 – Review Management of Workplace Relationships

   • Part A: Collect feedback from at least two team members using the Workplace Relationships Feedback Form.

   • Part B: Analyse feedback, identify strengths and areas for development, and outline improvement actions.

Key Pointers to be Covered in the Assessment:

• Understanding and documenting workplace processes.

• Effective communication and consultation with team members.

• Conflict resolution and escalation procedures.

• Delegation of tasks to promote team collaboration.

• Reflection and continuous improvement based on feedback.

• Compliance with organisational procedures and workplace legislation.

How the Assessment Was Approached by the Academic Mentor

The Academic Mentor guided the student systematically through each task, ensuring all steps were understood and completed efficiently:

Step 1: Understanding the Requirements

• The mentor explained each assessment task in detail, highlighting the objectives, expected outcomes, and submission requirements.

• Emphasis was placed on referencing sources, documentation, and the need for video evidence where applicable.

Step 2: Planning and Documentation

• For Task 1, the mentor assisted the student in drafting the three workplace processes using the provided templates.

• Guidance was given on defining objectives, applications, process steps, resources, and compliance requirements.

• The mentor suggested including examples and step-by-step guidance to ensure clarity and practicality.

Step 3: Engaging Team Members

• The mentor helped the student plan Part B of Task 1 by creating a presentation for team members.

• Focus was placed on clear explanations, engaging discussion, and documenting feedback using meeting notes and feedback forms.

• Any feedback received was used to refine and update the processes.

Step 4: Implementation

• For Task 2, the mentor guided the student in preparing for consultations, including anticipating team reactions and planning strategies for involvement and decision-making.

• The student was coached on facilitating meetings, managing conflicts, and recording evidence.

• Post-meeting reflections were structured to align with process objectives and identify areas for improvement.

Step 5: Delegation and Collaboration

• For Task 3, the mentor assisted in selecting appropriate tasks and team members for delegation.

• The student learned to define performance expectations, provide support, and monitor collaboration.

• Reflection on delegation allowed the student to evaluate team performance and their own leadership effectiveness.

Step 6: Feedback Analysis and Continuous Improvement

• In Task 4, the mentor instructed the student on collecting and analysing feedback from team members.

• The student identified strengths and areas for development and formulated actionable improvement strategies.

• This step reinforced the importance of reflection and ongoing professional growth.

How the Outcome Was Achieved

• Comprehensive Processes: The student successfully developed three workplace processes that were practical, compliant, and aligned with organisational requirements.

• Team Engagement: Presentations and consultations were conducted effectively, with clear documentation and evidence of team feedback.

• Conflict Management: Conflicts were addressed constructively, demonstrating application of resolution techniques and reflective practice.

• Delegation and Collaboration: The student successfully delegated tasks, monitored progress, and fostered teamwork.

• Reflection and Improvement: Feedback analysis identified strengths and areas for growth, resulting in actionable development plans.

Learning Objectives Covered

• Demonstrate ability to develop and document workplace processes.

• Facilitate effective communication, consultation, and conflict resolution.

• Implement task delegation to enhance collaboration and team performance.

• Reflect on personal performance and apply feedback for continuous improvement.

• Apply compliance knowledge and organisational procedures in practical workplace scenarios.

• Develop critical thinking and problem-solving skills in workplace relationship management.

Conclusion:
Through structured guidance from the Academic Mentor, the student successfully met all assessment requirements, applied theoretical knowledge to practical scenarios, engaged team members effectively, and demonstrated reflective practice to improve personal and professional capabilities.

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