BSBCUS301 Deliver & Monitor a Service to Customers Dental Practice Case Study - Nursing Assignment Help

Assignment Task

Scenario
Bright White Smiles is a well-established Dental Practice located in the CBD. Itcurrently employs a Practice Manager, two junior receptionists, 1 senior receptionist,a clinical coordinator, six dentists, three allied dental personnel including twohygienists and one oral health therapist, six senior full time dental assistants 2 juniordental assistants and one sterilization assistant.You are the clinical coordinator and you look after the reception staff and dentalassistants. Critically, Bright White Smiles continues to receive an increasing numberof complaints.The staff at reception are young and inexperienced. Recently, a couple offace-to-face and phone complaints have been made by particularly irate patients attimes when more senior staff members were unavailable to help the reception staff.The complaints rattled the young staff members, and one team member ended upcrying.Based on your knowledge in customer care, and to enhance the customer servicedelivery you plan to develop a customer survey. This will identify areas forimprovement and enhance the level of customer service within the dental practice.

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