BSBCUS403: Implement Customer Service Standards- Report Writing Assignment Help

Internal Code: MAS7237

Report Writing Assignment Help:

Task: The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. You must submit the assessment on assessments@aaic.edu.au. You must clearly mention in the subject line: Unit Code ID – STUDENT ID & NAME – ASSESSMENT Number. You must submit the assessment in Microsoft Word format. Submit this document with any required evidence attached. See specifications below for details. Performance objective Candidates will demonstrate knowledge and skills required to implement team customer service standards. Assessment description Following on from Assessment Task 1 and using the workplace scenario information provided, you will develop a team budget for Melbourne Car World’s second quarter (Q2) and deliver a team briefing presentation to inform the team of changes to customer service procedures or standards and build commitment for improved customer service. Procedure (Steps) 1. Review the simulated business documentation, including policies and procedures for Melbourne Car World in the Assessment Task Appendices. 2. Review the scenario information provided in Appendix 1 3. Review team budget information provided in Appendix2 4. Using appropriate software (Microsoft Excel, Word, etc.), develop a team budget for the second quarter of the financial year. Use the budget outline provided in Appendix 3 as a guide. 5. Review the recommendations and implementation plan you developed in Assessment Task 1. 6. Review your team performance given in Appendix 4 for the first quarter of the financial year. 7. In accordance with your implementation plan, prepare a 10–15-minute team briefing presentation to the sales and customer service team to: a. inform team of changes b. explain the customer service system and standards to the work team c. discuss customer service performance results (overall) d. stress importance of meeting standards to achieve customer satisfaction and sales e. explain team budget for the second quarter f. discuss budgetary performance for the first quarter and importance of budgetary control to the organisation g. gain commitment to improve customer service h. use appropriate software (e.g. Microsoft Word, PowerPoint, etc.) to develop speaking notes and visual and written material to present. 8. Arrange and agree a time for your assessor to observe your presentation. 9. Deliver your presentation. Consider: a. appropriate level of formality (e.g. verbal delivery should be less formal than any written information presented) b. using encouraging language to ensure team buy-in. Knowledge Test. Provide response to knowledge questions at the end of your assessment task document. Your response should be typed only. 10. Explain the rights and responsibilities of customers and consumer law in Australia (minimum 250 words) 11. Outline models of customer service and explain any one in detail. (minimum 250 words) 12. Explain relevant organizational procedures and standards for customer service standards and relationships. (minimum 250 words) 13. Research a car company similar to Melbourne Car World, on internet and give brief description of Products and services offered by the company (Minimum 300 words). 14. Submit documentation as per specifications. Keep copies of documentation submitted for your records.