BSBCUS501: Manage Quality Customer Service - Facilitate Continuous Improvement - Business Assignment Help

Assignemnt Task :

ASSESSMENT TASK 1: PROJECT
Assessment type:

Project activities based on customer service strategies, a report and an action plan. You must:

•  successfully complete all activities in all assessment tasks to be Competent for the unit.
•  respond to all activities and submit them to the assessor on due dates specified.
• answer all activities to the required level, and as per guides provided for each.
   

Purpose of assessment

• develop and manage organisational systems for quality customer service
• develop and review plans, policies and procedures for delivering and monitoring quality customer service
• implement policies and procedures to ensure quality customer service
• solve complex customer complaints and system problems that lead to poor customer service monitor and assist teams to meet customer service requirements
• develop, procure and use human and physical resources to support quality customer service delivery
• facilitate effective contributions to and communications about continuous improvement processes and outcomes
• address sustainability requirements
• incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
• capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning.

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