BSBCUS501: Manage Quality Customer Service - Organisational Systems for Quality Customer Service - Management Assignment Help

Assignment Task:

Assessment Requirements

Performance Evidence

Evidence of the ability to:

• Develop and manage organisational systems for quality customer service
• Develop and review plans, policies and procedures for delivering and monitoring quality customer service
• Implement policies and procedures to ensure quality customer service
• Solve complex customer complaints and system problems that lead to poor customer service
• Monitor and assist teams to meet customer service requirements
• Develop, procure and use human and physical resources to support quality customer service delivery.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

• Outline the legislative and regulatory context of the organisation relevant to customer service
• Describe organisational policy and procedures for customer service including handling customer complaints
• Identify service standards and best practice models
• Summarise public relations and product promotion
• Outline techniques for dealing with customers including customers with specific needs

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