BSBCUS501: Manage Quality Customer Service - Simulation: Shabby College - Management Assignment Help

Assignment Task:

Intellectual Property Statement 

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By purchasing the ‘BSBCUS501 Manage Quality Customer Service’ assessment resources (“Product”), you are entitled  to use it for educational purposes only, but the intellectual property remains with VET Fair. This Product includes the  following components: 

• Assessor Guide 

• Student Assessment Guide 

• Student Assessment Workbook 

• any other material to support the implementation of the Product (e.g. policy and procedures, templates, etc.). VET Fair owns all copyright to the Product as subject to the provisions of the Copyright Act 1968.  

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a) reproduce this Product or produce other assessment resources based on this Product b) share this Product with any other external person or entity other than your students and internal staff through  physical or electronic including online access 

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d) resell this Product to any party of individual 

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“The assessment activities and information in this guide are derived from the BSBCUS501 Manage Quality Customer Service assessment resources provided by VET Fair. VET Fair owns all copyright to this information and the intellectual property of this resource remains with VET Fair.” 

Breaches of this copyright will lead to legal remedies being sought by VET Fair.

Assessment Event 1 – Knowledge Questions 

There are five questions that will provide us with the evidence of general knowledge of principles, concepts,  techniques, and legislation with customer service. 

This assessment is completed in your own time and by a submission date provided by your Assessor. You may use  support material in the development of your responses, but you must indicate the source. In addition, you must not  ‘cut and paste’ content from your source, rather, use your words, unless it is a direct quote. 

Assessment Event 2 – Simulation: Shabby College 

You will complete a number of tasks that will provide us with evidence of your skills in analysing customer service  data and then developing, implementing, and evaluating customer service systems to meet these requirements. These tasks will be based on your role of Manager of Customer Service in a simulation with an organisation that  delivers and assesses the Diploma of Business program. 

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