Highlights
Written Questions Assessment Task 1
1. In order to understand the diversity within an organization analysis of existing practices and the practices in other similar organizations should be undertaken.
The views of stakeholders should be considered and the organization’s diversity policy should support business objectives. Describe steps that can be taken to address these points and the benefits of taking these actions.
2. Organisational diversity has many benefits to an organization. Outline and discuss the benefits of organizational diversity.
3. Conduct research on legislation relating to equal opportunity within your state and write a brief summary on the implications of this law for employers and employees.
4. Outline five ways to include diversity practice in an organization.
5. Diversity is relative and can relate to individuals in an organization with a range of traits. These may include disability, sexuality, ethnicity, physical appearance, age, background, personality, and other traits. List five ways diversity can be acknowledged and embraced in an organization.
6. There are seven identifiable steps involved in Developing a diversity policy. For each step provide a description: Step 1: Form a task group
Step 2: Prepare for policy development
Step 3: Develop the policy
Step 4: Management reviews the policy
Step 5: Communicate the policy
Step 6: Implement the policy
Step 7: Evaluate the policy
7. After drafting a diversity policy, a review is usually undertaken. What is the purpose of this review and which individuals should be involved in this process? If there is a lack of agreement on the drafted policy, what should occur?
Case Study Assessment Task 2
Instructions:
You are required to access the simulated business of ‘Bayside Call Centre.’ Your role will be that of the Human Resources Manager. Your Position Description requires you to ensure that the companies policies include and support diversity acceptance. There is an existing Bayside Call Centre ‘Diversity Policy’, however, it is outdated and does not really support or reflect the diversity of the current staff members. The information within the current policy only identifies anti-discrimination issues and does not cover all aspects of inclusive diversity practices. You have identified that this is not appropriate and requires immediate review.
You can access all required information in the ‘Bayside Call Centre’ Organisational Portfolio. Relevant documents may include:
Business Overview
The existing Bayside Call Centre ‘Diversity Policy’
Other policies and procedures, documents
Part A
As the Human Resources Manager at ‘Bayside Call Centre,’ you are required to lead a review of the current Diversity Policy and practices and to make suggestions for improvement.
Produce a report outlining the process of the review and the results of your investigation. The report should address the following considerations:
1. Nature of consultation undertaken with key managerial staff
2. Identify related policies that will require updating
3. Legislation, codes of practice and national standards to be addressed in the policy as it relates to Bayside Call Centre
4. Identify benefits of diversity to strategic and business objectives of Bayside Call Centre 5. Access the policies from other similar organizations to gain ideas and knowledge of best practice 6. Suggest major operational changes and performance changes required to implement a new Diversity Policy at Bayside Call Centre
Part B – Practical Demonstration
You are now required to draft the new Diversity Policy based on the criteria listed below.
You will then present the draft policy to the CEO for approval.
The assessor will complete an observation checklist and it will form part of the evidence gathered for this unit
As a guide, the following items should be addressed within the content of the policy: 1. What problem was the policy designed to overcome?
2. What is the overall goal and main objective of the policy?
3. What makes a good diversity policy?
4. How does the policy link to other related policies?
5. Methods of determining the success of the policy and the review periods
6. Consultation with key stakeholders for feedback on draft policy and action plan
7. Evaluation measures - how the policy will be adjusted and improved over time
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