Highlights
Support the selection of staff
Procedure
Part A
1. Review the CoffeeVille simulated business documentation provided to you in Assessment Task 1.
2. Form a group of learners to act as a selection panel as per your assessor’s instructions. Your assessor may need to provide direction on identifying suitable learners to convene a selection panel with if you are separated from selection panel members by distance or time. Seek approval for the composition of the selection panel from your assessor before continuing.
3. With your selection panel, read and review the résumés (provided in Appendix 1) to determine who you would consider to be the strongest two applicants for the role. You will then interview these two applicants in Part B of this Assessment Task. During this stage, you will need to:
a. short-list applicants based on the requirements of the job role and the needs of CoffeeVille (as documented in the scenario in Assessment Task 1 and in the CoffeeVille policies and procedures)
b. adhere to principles of EEO and anti-discrimination legislation
c. negotiate for your preferred two applicants
d. take notes to document how the selection panel determined the most appropriate applicants to be interviewed; you will need to refer to these notes to write a selection report in Part C of this task.
Position requirement:
• The role will be to supervise a medium-sized team of around 10 staff members including hiring / firing, ongoing training and tracking of performance, rostering and wage control.
• As the results are highly focused, a good market perspective with documented history of working with KPI reports and comprehensive budgeting predictions would be anticipated.
Candidate 1: Kenneth Baldwin
Attributes of the Candidate:
Experience Café Manager in highly competitive markets with complex, results-oriented strategy to drive revenue and profitability.
Excellent communication skills, both with customers and employees; easily fix problems
Effective technical skills and know-how
Extensive experience in diverse workplace settings in different management positions
Qualifications and competences dependent on profession
Candidate 2: Raj Mukherjee
Attributes of the Candidate:
8 Years of coffee experience in a high-volume food setting Accessible for flexible working hours including weekends and vacations.
Excellent customer support and expertise in presentation.
Established expertise and know-how to organize and runs successful café procedures.
Suitable for POS and MS Office Suites
Qualifications and competences dependent on profession
4. With your selection panel, determine which interview questions (of the questions you individually developed for Assessment Task 1 and documented in the interview guide) you will choose to ask applicants during the interview. During this stage you will need to:
a. assign a weighting (from 0 to 5; 5 being most important) for each question
b. ensure that the group’s questions comply with legislative requirements, e.g. are not directly or indirectly discriminatory
c. edit your interview guide and replace your original questions with the final questions that are agreed on as a group
d. take notes to document how the selection panel determined the most appropriate questions to ask the applicant during the interview. You will need to refer to these notes to write a selection report in Part C of this task.
= Answer:
a. Selected question: How are you going to handle disagreements between members of the team? Score 5 assigned (most significant)
b. Fair Employment Opportunity retains all the questions agreed for interview and it has been collectively accepted without prejudice and community
5. Once the group has selected applicants to be interviewed and agreed on interview questions, the group needs to schedule the interview role-plays with your assessor (who will act in the roles of the part of your chosen applicants).
6. You will need to make two copies of the interview guide and update the correct time, date and selection panel for each interview.
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