BSBHRM613 : Support the Learning and Development of Teams and Individuals

Assessment Task 1: Knowledge Questions

1. Describe three facilitation techniques that can be used by team leaders with their team to support team development and improvement.

2. Describe a workplace policy and procedure used to guide the learning and development of teams.

3. Describe a plan that can be used to document actions that an organisation can take to develop teams.

4. List an industry you are interested in working in. (Example: Childcare)

5. List three possible career options in that industry. (Example: Manager, Director, Supervisor)

6. List three examples of competency standards that apply to the career options you have identified. (Example: Communication skills, Emotional intelligence, Problem-solving skills)

7. List three sources of information that can be used to inform learning and development needs of teams.

8. Review the following learning and development methods and list two key features of each:

   • Mentoring – (List two key features)

   • Coaching – (List two key features)

   • Training – (List two key features)

Brief Summary of Assessment Requirements

This assessment focused on evaluating the student’s understanding of supporting learning and development in teams within a workplace context. The task required the student to demonstrate knowledge of facilitation techniques, workplace policies and procedures, planning for team development, career options and competency standards, sources of information to inform learning needs, and methods of learning and development. Key pointers to be covered included:

• Identifying and describing three facilitation techniques that support team development and improvement.

• Explaining a workplace policy and procedure that guides team learning and development.

• Describing a plan for documenting organizational actions to develop teams.

• Identifying an industry of interest and three potential career options within it.

• Listing competency standards applicable to the chosen career options.

• Naming three sources of information that inform team learning and development needs.

• Reviewing mentoring, coaching, and training as learning and development methods and identifying two key features of each.

Approach Taken by the Academic Mentor

The Academic Mentor guided the student through the assessment in a step-by-step structured process to ensure a clear understanding of each section and successful completion of the task.

Step 1 – Understanding Facilitation Techniques

The mentor explained the concept of facilitation and its role in team development. The student was encouraged to identify three effective techniques, such as active listening, collaborative problem-solving, and team brainstorming, and describe how each can be applied to improve team performance.

Step 2 – Workplace Policy and Procedure

The mentor guided the student to research relevant workplace policies and procedures, emphasizing how they support learning and development. The student was then able to describe a policy that promotes professional growth and aligns with organizational objectives.

Step 3 – Planning Team Development

The student was instructed to create a plan to document actions that the organization could implement to develop teams. The mentor explained that the plan should include measurable objectives, timelines, and responsibilities to ensure clarity and accountability.

Step 4 – Career Options and Competency Standards

The mentor supported the student in selecting an industry of interest (e.g., Childcare) and identifying three potential career paths (Manager, Director, Supervisor). The student was also guided to list three competency standards, such as communication skills, emotional intelligence, and problem-solving skills, relevant to these roles.

Step 5 – Sources of Information

The student explored multiple sources of information to determine team learning needs, including performance reviews, feedback surveys, and industry best practices. The mentor emphasized the importance of using credible and relevant sources.

Step 6 – Learning and Development Methods

The mentor explained different methods of learning and development—mentoring, coaching, and training. The student was guided to identify two key features for each method, illustrating understanding of how these approaches can support individual and team growth.

Final Outcome Achieved

By following the mentor-guided process, the student successfully completed the assessment, demonstrating:

• Knowledge of facilitation techniques for team development.

• Understanding of workplace policies and planning for team growth.

• Identification of industry-specific career paths and related competency standards.

• Ability to source relevant information to guide learning needs.

• Understanding of mentoring, coaching, and training methods and their key features.

The final submission was accurate, well-structured, and aligned with assessment requirements, providing a comprehensive overview of supporting learning and development in teams and individuals.

Learning Objectives Covered

1. Demonstrated understanding of facilitation techniques for team improvement.

2. Applied knowledge of workplace policies, procedures, and planning for team development.

3. Identified career pathways and associated competency standards within a chosen industry.

4. Recognized credible sources of information to inform team learning needs.

5. Analyzed and compared different learning and development methods to support team and individual growth.

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