Highlights
To provide you with an opportunity to review staff and customer feedback and business performance data.
To provide you with an opportunity to identify, define and analyse business problems and issues.
With reference to staff feedback, customer feedback and business performance data, give an example of how you would identify, define and analyse a business problem or issue.
To provide you with an opportunity to identify information required to reach a decision on problems/issues.
Give an example of a business problem you could encounter at work and identify the source of information you would need to access in order to make a decision on the best course of action.
To provide you with an opportunity to source and gather reliable information.
Write any 3 considerations to ensure the reliability of information from people?
To provide you with an opportunity to test information for reliability and validity and reject were contradictory or ambiguous.
Identify two different pieces of information that are relevant in your workplace and for each, identify an official and authoritative source you would access to learn more about this information.
To provide you with an opportunity to utilise formal and informal networks to access corporate knowledge/memory not held informal systems and review appropriately.
In at least 50 words describe the importance of formal and informal networks and how they are utilized to access knowledge or memory not held in the system.
How to gain a better understanding of how knowledge management affects the daily tasks of different members of staff? What type of information might you need to ask
about in order to review corporate knowledge
To provide you with an opportunity to ensure objectives for analyses are clear, relevant and consistent with the decisions required.
Identify a business problem for which you need to gather information to solve. List the objectives for this analysis and show how these help you make an informed decision.
To provide you with an opportunity to identify patterns and emerging trends correctly and interprets as to cause and effect.
Give an example of how you could identify a pattern or trend and interpret information to determine the cause and effect.
To provide you with an opportunity to utilize statistical analyses and interpretation where appropriate.
Give an example of how you would use statistical analyses to make an interpretation.
To provide you with an opportunity to undertake sensitivity analysis on any proposed options.
Identify a business issue and a potential solution. Ask two ‘what if’ questions in relation to the solution and write your response to each.
To provide you with an opportunity to ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn.
To provide you with an opportunity to adjust management information systems/decision
support systems to meet information processing objectives. Give two different examples of how you could adjust information management systems
and decision support systems to meet your processing objectives.
To provide you with an opportunity to utilise risk management plans to determine acceptable courses of action.
What different options do you have when you have identified a risk if eliminating the risk is not an option? Briefly describe each.
To provide you with an opportunity to utilise appropriate quantitative methods to assist decision making.
Identify a quantitative method and give a brief outline of it. Give an example of how you would apply this method in making a decision on an identified business issue.
To provide you with an opportunity to consult specialists and other relevant groups and individuals.
Identify three different types of information you may have to consult others at your workplace.
To provide you with an opportunity to ensure decisions are taken in a timely manner.
What is the importance of time lines in decision making?
To provide you with an opportunity to ensure advice/information needs are documented and are specific to location, format and timeline requirements.
Explain how your organization manages the advice and documentation needs of its personnel, in terms of location, format and timeline requirements
To provide you with an opportunity to document information and update databases regularly.
What do the organizations need to adopt to have effective information systems?
To provide you with an opportunity to design and test systems to meet information requirements of decision makers.
Explain how you would test your organisation’s information system to ensure that itsupports the information requirements of decision makers.
To provide you with an opportunity to adhere to confidentiality/privacy policies in the transmission/release of information/advice.
How do confidentiality and privacy laws affect the communications used by your organization? Identify one aspect of communication that is subject to these requirements and explain how it is affected and how you communicate compliantly in this instance.
To provide you with an opportunity to review and update communication plans regularly.
Write any 5 factors that force the organisation’s to review and update its communication plans?
To provide you with an opportunity to utilise technology which provides optimum efficiency and quality.
Identify two different kinds of communications your organisation could use and for each, suggest which technology would be the best medium for that communication, in terms of quality and efficiency.
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